Lead – Retention Program

Company Overview

Company: Snabbit
Office Location: Koramangala, Bengaluru
Work Type: 6-day Work From Office (WFO) role

Job Summary

The Lead – Retention Program will play a crucial role in enhancing customer retention and growth for Snabbit. This role requires a highly analytical business generalist who can address business challenges related to customer growth, pricing, and retention—beyond traditional CRM and Lifecycle Marketing approaches.

Responsibilities

• Collaborate with the Operations Team to implement business-critical initiatives focused on customer retention and growth.
• Analyze customer journey and lifecycle metrics to optimize retention strategies and improve overall customer engagement.
• Develop and execute pricing strategies and discounting models to enhance customer acquisition and retention.
• Solve complex business problems using strong mathematical and analytical skills, driving strategies for growth in a dynamic startup environment.
• Report directly to the Head of Central Operations, providing insights and recommendations based on data analysis.
• Maintain high ownership over retention and customer growth outcomes, demonstrating accountability in all initiatives.

Qualifications

• Education: Bachelor's degree in Business, Analytics, or a related field (Master's preferred).
• Key Skills:
  • Strong analytical and quantitative skills.
  • Proven experience in operations or business roles within dynamic, platform-based businesses.
  • Knowledge of pricing strategy and subscription business models.
  • Experience in customer journey optimization and lifecycle management (at least one vertical).
  • Problem-solving mindset with a flexible approach to operational challenges.

Preferred Skills

• Experience in hyperlocal businesses, e-commerce, Marketplace companies, EdTech, or B2B SaaS.
• Background in consulting, strategy, or analytics before transitioning to operational roles.
• Familiarity with lifecycle management beyond just marketing roles.

Experience

• Previous experience in operations or business roles, preferably within fast-paced startup environments.
• Candidates are preferred who have transitioned from consulting or analytics roles to operations.

Environment

• The role is located in Koramangala, Bengaluru, and operates on a 6-day Work From Office schedule.
• Ideal candidates should be comfortable thriving in a cross-functional and operations-driven environment.

Salary

• Estimated salary range is not provided.

Growth Opportunities

• Potential for career advancement within Snabbit as the company continues to grow and evolve.

Benefits

• Details regarding benefits offered are not specified.