Senior ServiceNow Developer – ITSM & ITOM

Company Overview

(Company information not provided)

Job Summary

We are looking for a highly skilled and experienced ServiceNow Developer with over 7 years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, focusing on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. The ideal candidate will collaborate closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions that align with business needs.

Responsibilities

• Design, develop, and customize ServiceNow applications and modules, focusing primarily on ITSM (Incident, Change, Problem, Request, Knowledge) and ITOM (Discovery, CMDB, Event Management, Orchestration).
• Create and configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Workflows.
• Implement and manage ServiceNow Discovery, MID Servers, and CMDB health.
• Develop integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, and custom integrations.
• Participate in gathering requirements, translating them into functional/technical specifications, and delivering robust solutions.
• Optimize performance and scalability of ServiceNow instances.
• Engage in testing, QA, and production deployment activities.
• Create and maintain technical documentation for implementations and customizations.
• Collaborate with platform architects and business stakeholders to ensure alignment with the overall ServiceNow roadmap.

Qualifications

• 7+ years of hands-on experience in ServiceNow development and administration.
• Strong experience in core ITSM modules and ITOM components like Discovery, CMDB, Event Management, Orchestration, and Service Mapping.
• Proficient in JavaScript, Glide API, and Flow Designer.
• Deep understanding of CMDB structure, data models, and dependency mapping.
• Experience working with MID Servers, credentials management, and probes/sensors.
• Expertise in building custom applications and configuring portal widgets (Service Portal).
• Solid knowledge of Access Control Rules (ACLs), UI Policies, and Data Policies.
• Experience with version upgrades, clone management, and patching activities.
• Familiarity with Agile/Scrum development practices.

Preferred Skills

• ServiceNow Certified System Administrator (CSA) – Mandatory.
• Certified Implementation Specialist (CIS) in ITSM or ITOM – Preferred.
• Exposure to DevOps, App Engine, or SecOps is a plus.
• Experience working in large enterprise environments is desirable.

Experience

• A minimum of 7 years relevant experience in ServiceNow development with a focus on ITSM and ITOM.

Environment

• Work mode includes Hybrid, Remote, or Onsite as applicable.

Salary

• Estimated rate of 230K/month.

Growth Opportunities

(Information not provided)

Benefits

(Information not provided)