Senior L2 Support Engineer

Company Overview

Company details are not specified.

Job Summary

We are seeking a highly experienced Senior L2 Support Engineer to provide advanced administrative and developer-level support for enterprise-scale Power BI and Snowflake platforms. This role involves proactive incident management and mentoring junior engineers. You will handle complex incidents, drive root cause analysis (RCA), and enforce platform standards, governance, and performance best practices, contributing significantly to the organization's operational excellence.

Responsibilities

• Power BI – Administration & Developer Support:

  • Manage Power BI tenant settings, workspaces, capacities, and deployment pipelines.
  • Troubleshoot complex issues related to dataset refresh failures, DAX performance, gateway configuration, and Row-Level Security (RLS).
  • Provide support for embedding, API usage, and service principal-based authentication.
  • Collaborate with report developers on optimization, governance, naming conventions, and reusability of datasets.
  • Perform root cause analysis for recurring issues and recommend preventive measures.
  • Ensure compliance with organizational policies for security, access, and audit.

• Snowflake – Administration & Developer Support:

  • Manage Snowflake accounts: roles, user provisioning, role-based access control (RBAC), storage, and credit usage monitoring.
  • Resolve complex SQL, performance, and metadata issues related to virtual warehouses, schemas, and views.
  • Support data engineering and Business Intelligence (BI) teams in optimizing data pipelines and transformations.
  • Troubleshoot issues with third-party integrations (Power BI, Azure Data Factory (ADF), DBT, Informatica, etc.).
  • Maintain and optimize compute resource configurations and monitor query behavior.
  • Review and implement changes for platform upgrades, patching, and environment stability.

• Cross-Platform & Operational Support:

  • Lead resolution of high-priority incidents escalated from L1 and junior L2 engineers through ServiceNow or JIRA.
  • Manage service requests, incident tickets, change requests, and knowledge base articles.
  • Work closely with infrastructure, security, and development teams to resolve issues and deploy enhancements.
  • Monitor Service Level Agreements (SLAs), generate platform health reports, and implement automation to reduce manual efforts.
  • Participate in disaster recovery (DR) testing, backup strategies, and cloud resource optimization initiatives.

Qualifications

• Experience: 5–8 years of experience supporting Power BI and Snowflake in enterprise environments.
• Technical Skills:
  • In-depth knowledge of Power BI (Service, Desktop, Gateways, DAX, Power Query, deployment pipelines).
  • Advanced SQL skills and understanding of Snowflake architecture, performance tuning, and security models.
  • Strong experience in troubleshooting access issues, query optimization, and integration problems.
  • Hands-on experience with ServiceNow or other IT Service Management (ITSM) tools and knowledge of ITIL processes.
• Soft Skills:
  • Excellent problem-solving and analytical skills.
  • Strong communication and documentation capabilities.

Preferred Skills

• Experience with data governance frameworks and methodologies.
• Familiarity with cloud services such as Azure or AWS related to Power BI and Snowflake.

Experience

5–8 years of relevant experience in supporting Power BI and Snowflake platforms.

Environment

Typical work settings and locations are not specified.

Salary

Salary information is not specified.

Growth Opportunities

Opportunities for career advancement within the company are not specified.

Benefits

Details on offered benefits are not specified.