Monitoring Team Lead - Data Pipeline L1

Company Overview

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Job Summary

The Monitoring Team Lead for a Data Pipeline Level 1 (L1) team is responsible for overseeing daily operations, ensuring the health and stability of data pipelines, and managing incident response. This role requires leading the team, monitoring performance, and escalating issues as needed to maintain high data quality and service levels.

Responsibilities

• Team Leadership:

  • Guide and mentor the L1 monitoring team, ensuring proficiency in data pipeline monitoring, basic troubleshooting, and escalation procedures.
  • Manage team performance, effectively distribute tasks, and resolve conflicts.
  • Act as a point of contact for the team, representing them to stakeholders and advocating for their needs.
  • Develop team strengths and promote a positive and productive work environment.

• Data Pipeline Monitoring:

  • Continuously monitor data pipelines for performance, availability, and data quality issues.
  • Utilize monitoring tools to detect and analyze alerts related to data pipelines.
  • Ensure data freshness, completeness, accuracy, consistency, and validity.

• Incident Management:

  • Detect, log, categorize, and track incidents within the ticketing system.
  • Escalate unresolved issues to Level 2 (L2) or Level 3 (L3) teams based on predefined Service Level Agreements (SLAs) and severity levels.
  • Coordinate with other teams (e.g., development, operations) to resolve incidents quickly and efficiently.
  • Ensure proper communication and updates to relevant stakeholders throughout the incident lifecycle.

• Service Level Agreement (SLA) Management:

  • Monitor and manage SLAs related to data pipeline monitoring and incident response.
  • Ensure that the team meets or exceeds established SLAs.

• Process Improvement:

  • Identify opportunities to enhance monitoring processes, automation, and efficiency.
  • Develop and implement best practices for data pipeline monitoring and incident management.
  • Conduct regular reviews of service performance and make data-driven recommendations for improvement.

• Technical Expertise:

  • Act as a technical resource for the team, providing guidance on complex data issues.
  • Stay updated on industry best practices and new technologies related to data pipelines and monitoring.

• Documentation:

  • Maintain and update documentation related to data pipeline monitoring processes, procedures, and escalation paths.
  • Ensure accurate shift handovers to the next shift, providing updates on ongoing issues.

Qualifications

• Proven experience in data pipeline monitoring and incident management.
• Strong understanding of data pipeline concepts, including ingestion, transformation, and storage.
• Experience with monitoring tools and technologies.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with cloud services (AWS, Azure, or Google Cloud Platform) is a plus.
• Knowledge of data governance principles and practices is beneficial.

Preferred Skills

• Lead Operations
• Data operations
• Operations management
• Team management

Experience

Not specified.

Environment

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Salary

Not specified.

Growth Opportunities

Not specified.

Benefits

Not specified.