Job Title: Jira Service Management (JSM) Cloud Migration Specialist

Location: Bangalore

Experience Level: Mid to Senior

Job Summary:

We are seeking a highly experienced Jira Service Management (JSM) Cloud Migration Specialist to lead the migration of our on-premises JSM systems to the Atlassian Cloud. The ideal candidate will have a minimum of 5 years of experience in JSM, with deep expertise in cloud configuration, performance optimization, and stakeholder engagement. This is a critical role that will shape the future of our service management infrastructure.

Key Responsibilities:

• Lead the end-to-end migration of on-premises JSM instances to Atlassian Cloud with minimal disruption to operations.
• Reconfigure JSM Cloud to align with business objectives, ITSM best practices, and compliance standards.
• Collaborate with cross-functional teams to gather requirements and deliver tailored solutions.
• Maintain data integrity, security, and continuity during and after migration.
• Provide post-migration support, troubleshooting, and performance tuning.
• Deliver training and create clear documentation for internal users and administrators.
• Continuously monitor industry trends and JSM updates to enhance system capabilities.

Qualifications:

• Minimum 5 years of hands-on experience with Jira Service Management.
• Proven success in migrating JSM from on-premises to cloud environments.
• In-depth knowledge of JSM Cloud features, configurations, and integrations.
• Strong problem-solving and analytical skills.
• Effective communicator with the ability to engage technical and non-technical stakeholders.
• Self-motivated and capable of working independently in a fast-paced environment.
• Atlassian certifications in Jira Service Management or equivalent experience are preferred.

Preferred Qualifications:

• Experience with ITSM best practices and frameworks (e.g., ITIL).
• Familiarity with Confluence, Opsgenie, and other Atlassian tools.
• Scripting or automation experience using Atlassian tools (e.g., Jira Automation, REST APIs, etc.).
• Experience with third-party integrations or migration tools.