Product Manager

Company Overview

GrayQuest is a rapidly growing FinTech company in the Indian education ecosystem. We specialize in providing Equated Monthly Installments (EMIs) for the $100B+ education market, offering zero-cost installments with insurance and reward benefits. Currently, we work with over 5,000 educational institutions, including the top 10 school chains in the country, who trust us to power their fee payments through convenient monthly installments.

Backed by leading investors and seasoned fintech visionaries, we are a Series B start-up with a strong reputation in the financial ecosystem. Our funding is driven by industry leaders such as Kunal Shah & Miten Sampat (CRED), Nitin Gupta (UNI), Sumit Maniyar (Rupeek), and Sujeet Kumar (Udaan), who inspire our journey of growth and innovation. With partnerships across 5,000+ premier educational institutions nationwide, we’ve established ourselves as a trusted name in education-focused financial services.

Job Summary

We are seeking an experienced Product Manager to drive the evolution of GrayQuest's core education-fee platform and EMI-financing platform. This role demands a product-focused professional who can enhance user experiences across our 7,000+ institution network, optimize payment and lending flows, and build scalable product systems. You will own key product initiatives that directly impact platform adoption, transaction growth, and customer satisfaction.

Responsibilities

• Product Development & Execution:

  • Optimize the end-to-end parent journey from fee discovery to EMI completion, ensuring transparency and ease of use.
  • Design product features that increase value for educational institutions, including better reporting dashboards, reconciliation tools, and fee collection analytics.
  • Work with banking and Non-Banking Financial Company (NBFC) partners to streamline loan origination processes and improve underwriting experiences.
  • Collaborate with engineering teams to build scalable systems, optimize payment processing, and ensure platform reliability at growing transaction volumes.
  • Translate Reserve Bank of India (RBI) guidelines (Digital Lending Guidelines, LSP requirements) into compliant product flows and user interfaces.

• Performance Optimization:

  • Monitor and optimize key product metrics including EMI adoption rates, payment success ratios, and user engagement across the platform.
  • Continuously refine product offerings based on institutional feedback, parent behavior data, and market research to strengthen competitive positioning.

Qualifications

• Strong analytical capabilities with experience using data to drive product decisions and optimize user funnels.
• API and integration experience with payment gateways, banking systems, and third-party financial services.
• User research and design thinking expertise to create intuitive experiences for diverse user segments.
• Financial services background with understanding of EMI products, payment processing, and regulatory compliance (RBI, NPCI guidelines).
• B2B platform experience with multi-sided marketplace or embedded finance products preferred.

Preferred Skills

• Familiarity with agile methodologies and product management frameworks.
• Excellent communication and collaboration skills, able to work cross-functionally with teams.
• Strong problem-solving skills and a user-centric mindset.

Experience

• Proven experience as a Product Manager or similar role in a FinTech environment.
• Experience in driving product initiatives in platform development, preferably in the education or finance sectors.

Environment

• This role is based in Mumbai, India. It involves working in a dynamic and fast-paced startup environment that emphasizes product excellence, data-driven decision making, and customer-centric innovation.

Salary

• Salary information is not specified.

Growth Opportunities

• You will play a pivotal role in scaling India’s leading education-fintech platform, with direct impact on product strategy and market expansion.

Benefits

• Not specified.