<div>Job Title: Head &ndash; Soft Skills Development<br /> Department: Human Resources / Learning &amp;amp; Development<br /> Location: Mumbai, India (Head Office)<br /> Reporting To: Group Learning Head<br /> Role Overview:<br /> The&nbsp;Head &ndash; Soft Skills Development&nbsp;will design and drive MOFSL&rsquo;s enterprise-wide behavioural and<br /> soft skills strategy across all business lines &mdash; including Wealth Management, Private Wealth<br /> Management, Institutional Equities, Asset Management, Investment Banking, MO Alternates,<br /> Housing Finance, Corporate Teams and Support Functions. This role will strengthen the<br /> organization&rsquo;s culture of excellence and collaboration by enabling every employee to consistently<br /> demonstrate MOFSL&rsquo;s values of integrity, client focus, teamwork, and performance through<br /> structured learning interventions and measurable outcomes.<br /> Key Responsibilities:<br />  Strategy &amp;amp; Design<br />  Develop and implement MOFSL&rsquo;s&nbsp;Soft Skills Capability Framework&nbsp;aligned with<br /> strategic business goals and leadership competencies.<br />  Conduct deep diagnostics across business units to identify behavioral,<br /> communication, and interpersonal capability gaps.<br />  Translate insights into learning priorities mapped to workforce segments and<br /> corresponding roles.</div> <div> Program Development &amp;amp; Instructional Design<br />  Design comprehensive learning interventions using&nbsp;instructional design<br /> principles&mdash;ensuring programs are learner-centric, engaging, and results driven.<br />  Create blended learning journeys (classroom, digital, micro learning, simulations,<br /> coaching) for diverse employee groups.<br />  Build and mentor internal trainer communities through&nbsp;train-the-trainer&nbsp;programs.<br />  Measurement &amp;amp; Impact Assessment<br />  Establish clear&nbsp;measurement metrics&mdash;including Kirkpatrick-level evaluations,<br /> behavioural indicators, and business KPIs&mdash;to assess learning effectiveness and<br /> behavioural change.<br />  Use analytics and feedback loops to demonstrate the&nbsp;impact of learning<br /> interventions&nbsp;on individual performance and organizational culture.<br />  Present periodic insights and performance dashboards to senior leadership.<br />  Stakeholder Partnership &amp;amp; Alignment<br />  Collaborate with Business Heads, HRBPs, and functional leaders to align<br /> interventions with business needs.<br />  Partner with external experts, consulting firms, and technology providers to deliver<br /> global best practices in behavioural training.<br />  Serve as a strategic advisor to senior leadership on behavioural and cultural<br /> development initiatives.</div> <div> Culture Enablement &amp;amp; Leadership Development<br />  Embed soft skills as a critical enabler of leadership readiness and service excellence<br /> across all business lines.<br />  Foster a culture of continuous behavioural growth emphasizing empathy, integrity,<br /> effective communication, and customer centricity.</div> <div> Team Development &amp;amp; Leadership<br />  Lead, mentor, and develop a team of learning professionals, enabling them to<br /> design, deliver, and evaluate high-impact behavioural development programs across<br /> all business lines.</div> <div> Build team capability through coaching, skill enhancement, and exposure to new<br /> learning technologies and trends.</div> <div>Required Skills &amp;amp; Competencies:<br />  Expertise in&nbsp;behavioural learning design,&nbsp;instructional design methodologies, and&nbsp;learning<br /> diagnostics.<br />  Strong understanding of BFSI-specific behavioural needs, regulatory context, and client<br /> interaction dynamics.<br />  Demonstrated ability to measure and communicate learning ROI.<br />  Excellent facilitation, presentation, and change management capabilities.<br /> Qualifications &amp;amp; Experience:<br />  Postgraduate in HR, Behavioural Sciences, Organizational Psychology, or related discipline.<br />  12&ndash;15 years of experience in&nbsp;Learning &amp;amp; Development, with at least 5 years<br /> leading&nbsp;behavioural and soft skills initiatives&nbsp;at scale.<br />  Experience in BFSI, consulting, or large enterprise environments preferred.<br />  Certifications in psychometrics, facilitation, coaching, or instructional design are desirable.<br /> Culture Fit at MOFSL:<br />  Demonstrated commitment to learning excellence, data-driven performance improvement,<br /> and people development.<br />  Embodies MOFSL&rsquo;s core values &mdash;&nbsp;Integrity, Teamwork, Passion, and Innovation.<br />  Creates environments where behavioural growth translates into measurable business<br /> outcomes.</div>