<div>Support &amp; Operations Role</div> <div>Day-to-Day Responsibilities:<br /> Respond to user queries via our support email, ensuring timely and professional communication.<br /> Manage and update internal documentation using Google Sheets &amp; Google Docs.<br /> Utilize ChatGPT and AI tools effectively to optimize workflows and improve response efficiency.<br /> Identify operational inefficiencies and suggest improvements to enhance the platform and support processes.<br /> Work closely with the team to analyze and refine workflows, ensuring a seamless user experience.<br /> Provide insights and feedback on user concerns, trends, and recurring issues.<br /> Ensure overlap during US morning hours for real-time support and collaboration.</div> <div>Technical &amp; Functional Skills:<br /> Fluency in English with excellent communication skills (written and verbal).<br /> Strong ability to leverage AI tools like ChatGPT for productivity and efficiency.<br /> Basic proficiency in Google Sheets &amp; Docs to manage workflows and support operations.<br /> Fast learner with the ability to grasp and adapt to new technologies and processes.<br /> Experience in customer support or operations in a tech-driven environment is a plus.</div> <div>Cultural Fit &amp; Mindset:<br /> Startup mindset &ndash; comfortable working in a fast-paced, evolving environment.<br /> Ambitious, proactive, and resourceful &ndash; willing to take ownership and grow with the company.<br /> Ability to think critically, suggest improvements, and drive initiatives independently.<br /> Open to learning and leading &ndash; potential to grow into a leadership role over time.</div>