Tachyon

Job Summary

The Tachyon role is focused on running and maintaining the 1E Tachyon Platform Backend Infrastructure, both On-Premises and Software as a Service (SaaS). This position is crucial for enhancing the Digital Employee Experience (DEX) and involves collaboration with various stakeholders to ensure high-quality project execution and effective communication of findings and recommendations.

Responsibilities

• Improve Digital Employee Experience (DEX) through effective management of the Tachyon platform.
• Communicate findings and recommendations clearly to internal stakeholders and clients.
• Support project planning, scoping, and execution with a focus on quality and efficiency.
• Develop custom instructions for workplace experience and self-heal capabilities for devices.
• Create and deploy guaranteed state rules.
• Monitor and troubleshoot device stability and experience.
• Conduct Tachyon agent and server health monitoring.
• Integrate IT Service Management (ITSM) with Tachyon.
• Manage desktop operations including OS patching and software delivery.
• Oversee inventory management for endpoints.
• Collaborate with team members to build, test, and release automation and self-heal capabilities.
• Work with the 1E vendor to resolve any issues related to 1E solutions and platform.
• Train support staff and assist with technical issues as necessary.
• Work with client organizations to identify and address business needs.
• Design and execute SQL queries, dashboards, and reports using Business Intelligence (BI) tools such as Power BI and Tableau.
• Leverage telemetry data to analyze system performance, user behavior, and usage patterns to identify actionable insights and optimization opportunities.
• Ensure accurate and consistent reporting, adhering to data standards.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong technical skills in backend infrastructure management and troubleshooting.
• Proficiency in SQL and experience with BI tools (e.g., Power BI, Tableau).
• Excellent communication and interpersonal skills for stakeholder engagement.
• Ability to work collaboratively in a team environment.
• Strong analytical skills to interpret telemetry data and system performance metrics.
• Experience with IT Service Management (ITSM) processes and tools.
• Familiarity with desktop management practices, including OS patching and software delivery.

Experience

• Minimum of 3-5 years of relevant experience in IT infrastructure management, preferably with a focus on backend systems and digital employee experience.

Environment

• Work setting is in-office, located in Bangalore. The role requires collaboration with team members and stakeholders in a professional office environment.

Salary

• Estimated salary range: ₹2,700,000 per annum.

Job Start Date

• August 22, 2025

Job End Date

• September 21, 2025

Job Work Type

• Full-time