Assistant Manager - SOC

Company Overview

Hakimo AI is a cutting-edge technology company specializing in AI-driven physical security solutions. We're revolutionizing the security industry with our intelligent systems and are expanding our team as we build and optimize our in-house monitoring center.

Job Summary

We are seeking an experienced Assistant Manager - Security Operations Center (SOC) to support the management of global surveillance, incident response, and crisis management operations. This role reports to the Head of SOC and will play a key part in ensuring the effective delivery of 24/7 monitoring services, operational excellence, and continuous improvement across the SOC.

Responsibilities

• Oversee day-to-day SOC operations, ensuring effective surveillance, alarm monitoring, incident response, and service delivery across all assigned clients.
• Monitor operational performance, proactively identify gaps, implement corrective actions, and provide regular updates to the Head of SOC.
• Manage, mentor, and support Shift Leads and Analysts in a 24/7 operational environment to drive performance, accountability, and professional growth.
• Lead incident investigations and ensure timely preparation and delivery of incident reports within defined Service Level Agreements (SLAs), providing clear conclusions and updates to relevant stakeholders.
• Coordinate with local authorities, law enforcement, emergency services, and other external stakeholders when required to facilitate rapid response and resolution.
• Conduct periodic quality reviews, dip-stick audits, and training sessions to ensure analysts remain updated on standard operating procedures (SOPs), customer requirements, and operational best practices.
• Spend a portion of operational time actively monitoring alarms and reviewing incidents to identify process gaps, quality concerns, and opportunities for operational improvement.
• Work closely with the Head of SOC to develop, implement, and continuously enhance SOPs, Key Result Areas (KRAs), workflows, and operational best practices.
• Support initiatives to scale SOC operations, improve efficiency, and strengthen service delivery as monitoring requirements evolve.
• Ensure compliance with all security protocols, operational standards, customer commitments, and regulatory requirements.

Qualifications

• Bachelor's degree in any related field.
• Overall experience: 8-12 years.
• Proven experience in SOC management, security operations, command center operations, or a similar security leadership role.
• Strong understanding of incident response, risk management, physical security operations, and surveillance technologies.
• Demonstrated leadership experience in managing teams within a 24/7 operational environment.
• Excellent verbal and written communication skills, with a proven ability in stakeholder management, handling performance-related discussions, and driving operational outcomes through effective collaboration and influence.
• Strong analytical, problem-solving, strategic planning, and operational management skills.
• Self-starter with a proactive approach, strong ownership mindset, and ability to work independently.
• Quick learner with the ability to adapt to changing operational and customer requirements.
• Ability to remain calm and make effective decisions in high-pressure situations and during critical incidents.
• Flexible to work across US-centric schedules and staggered weekly offs as required by business needs.
• Experience working with government agencies, law enforcement, emergency responders, or regulatory bodies will be an added advantage.
• Comfortable managing multiple priorities and deadlines in a fast-paced environment.

Preferred Skills

• Experience with advanced surveillance technologies.
• Familiarity with various incident management tools and software.

Experience

• 8-12 years of relevant experience in security operations, including direct management within a Security Operations Center.

Environment

• The position is located in Bengaluru Urban. The role requires flexibility to operate in a 24/7 environment and may involve working across US-centric schedules.

Salary

• Not specified.

Growth Opportunities

• Potential for career advancement within the company's security operations.

Benefits

• Not specified.