Technical Support Engineer

Company Overview

Information about the company, its industry, and culture is not provided.

Job Summary

The L1/L2 Support Technician will provide technical support for both Linux and Windows systems, focusing on troubleshooting and resolving issues for end-users. The role is critical in ensuring the smooth operation of IT services and contributes to the overall efficiency of the organization.

Responsibilities

• Provide technical support for Linux and Windows operating systems at L1/L2 levels.
• Perform troubleshooting to resolve user issues effectively and efficiently.
• Utilize ticketing tools such as ServiceNow or similar platforms to manage and track support requests.
• Assist with basic database knowledge including Oracle and PostgreSQL queries and issues.
• Collaborate with team members to enhance support processes and improve service delivery.

Qualifications

• Proficiency in Linux and Windows operating systems.
• Experience in troubleshooting hardware and software issues.
• Familiarity with ticketing tools, preferably ServiceNow or similar.
• Basic understanding of database management systems, specifically Oracle and PostgreSQL.
• Strong problem-solving and communication skills.
• Ability to work both independently and as part of a team.
• Relevant certifications in IT support or related fields are a plus.

Preferred Skills

• Experience with remote support tools.
• Knowledge of networking concepts and protocols.
• Familiarity with scripting languages (e.g., Bash, PowerShell) for automation.

Experience

Experience level is not specified; however, candidates should ideally have experience in technical support roles.

Environment

The typical work setting is not specified; information regarding remote, in-office, or hybrid work arrangements is not provided.

Salary

Salary information is not provided.

Growth Opportunities

Potential career advancement opportunities are not specified.

Benefits

Information regarding benefits such as insurance, paid leave, or work policies is not provided.