<div>What you&rsquo;ll do What we&rsquo;re looking for<br /> To be part of Creatium&rsquo;s revolution and redefine the future of<br /> learning, send your resume to hr@creatium.com.<br /> For more details about the company, please visit our website:<br /> www.creatium.com<br /> About Creatium<br /> You&rsquo;ll be the trusted partner for a portfolio of Creatium<br /> customers, educational publishers, enterprise<br /> corporate learning teams, and management<br /> consultants. Your mission: drive adoption, measurable<br /> outcomes, renewals, and expansion.<br /> Own the customer journey through onboarding,<br /> success plans, and coaching.<br /> Retain &amp; grow revenue by forecasting expansion<br /> opportunities, mitigating risks and supporting sales.<br /> Meticulously maintain customer records via<br /> internal tracking systems.<br /> Reflect customer voice to product teams to<br /> support product development initiatives.<br /> Triage and communicate cross-functionally on<br /> incidents and SLAs with urgency.<br /> A customer-centric proactive problem solver<br /> 2-4 years in Customer Success/Account<br /> Management for a SaaS product (EdTech or<br /> B2B learning stack is a plus).<br /> Excellent English to communicate with U.S.<br /> clients.<br /> Proven renewal/expansion track record.<br /> Tech-savvy and comfortable with modern<br /> Customer Success tooling and eager to<br /> leverage AI tools to work smarter.<br /> Analytical and outcome-driven, with a focus<br /> on defining metrics, reviewing data, and quickly<br /> course-correcting.<br /> Able to work in a results matter, effort by<br /> itself does not count environment.</div>