Head of Ops | Scrabble
Posted on November 26, 2025
Job Description
<meta charset="utf-8" />
<h2 dir="ltr"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Head of Operation</b></h2>
<p dir="ltr"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Purpose: To Drive the Operations of the Organisations through People, Technology, and Process </b></p>
<p dir="ltr"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Goals and Metrics</b></p>
<ol>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Drive the Organisational Operations through Cost, Quality, and Time #Costs</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Drive the Setup of Child Care Centers #CenterCost #CenterQuality #CenterTime </b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Drive the Operations of Child Care Centers #CenterCost #CenterQuality #CenterTime </b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">#DaystoLaunch and Day to Day Operations of Centers, as well as </b></p>
</li>
</ol>
<p dir="ltr"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">the Recruitment and Certification of Workers #</b></p>
<p dir="ltr"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Education</b></p>
<ul>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Bachelor’s in Science, Technology or Engineer</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Master’s in Business Administration</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Certifications in Leadership, Operations or </b></p>
</li>
</ul>
<p dir="ltr"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Experience</b></p>
<ul>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">10 + Years in Operations or </b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">3 Years Minimum Tenure at Job and At least 1 Year Tenure at Zero to One Startup</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Experience in Center Operations (Klay / Sunshine), Worker Operations (Urban Company), Facility Management (Hospital, School, Factory)</b><br />
</p>
</li>
</ul>
<p dir="ltr"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Skills</b></p>
<ul>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Culture Building • Project Planning • Resource Optimizing • Risk Handling • Vendor Managing • People Orientation • Process </b></p>
</li>
</ul>
<p dir="ltr"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Work Policy</b></p>
<ul>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">9 Hours Daily / Monday to Friday</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">12 Public Holidays - 12 Casual Leaves - 12 Sick Leaves - 2 WFH per Month </b></p>
</li>
</ul>
<p dir="ltr"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Project to Do</b></p>
<p dir="ltr"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Based on our Pitch Deck and Project Note, </b></p>
<p dir="ltr"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Draft a 45 Day Setup Plan for 1 Child Center and a 45 Day Mobilization Plan for 100 Child Workers. Including Workers, Materials, Process, and Risks.</b></p>
<p dir="ltr"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Include a Flow Chart, Gantt Chart and Other Material as you see Fit. </b></p>
<p dir="ltr"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Red Flags</b></p>
<ul>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">No Discipline for Tasks-Timelines-Budgets</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Hands-Off Operator, Avoids On-Ground Work</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">No Obsession for Standard Operation Protocols</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Blames Other Factors, Instead of Fixing Systems </b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-0b2a606f-7fff-803f-1e17-502d35d4f437">Talks about Strategy, Not about Delivery</b></p>
</li>
</ul>