SAP ADM Manager

Company Overview

Company information is not specified.

Job Summary

We are seeking an experienced and results-driven SAP ADM Manager to oversee the end-to-end management of SAP application ticket resolution. The ideal candidate will lead support and enhancement initiatives, ensure SLA adherence, drive continuous improvements, and collaborate with business stakeholders for delivering high-quality SAP solutions.

Responsibilities

• Lead and manage SAP Application ticket resolution for all SAP Modules, SuccessFactors, and Ariba.
• Ensure high availability, reliability, and performance of SAP systems through proactive monitoring and issue resolution.
• Manage a team of internal staff and/or vendor resources, ensuring adherence to SLAs and KPIs.
• Act as the point of contact for SAP incidents, enhancements, and minor projects.
• Prioritize and allocate resources effectively for both corrective and preventive maintenance tasks.
• Collaborate with business teams to understand requirements and ensure timely delivery of solutions.
• Ensure compliance with internal policies and audit requirements.
• Identify improvement areas and drive automation and optimization initiatives.
• Manage service delivery partners and third-party vendors, including governance, performance, and escalations.
• Maintain documentation of changes, enhancements, and support procedures.

Qualifications

• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Experience: 10+ years of overall SAP experience, with at least 3 years in a managerial or lead role within SAP Application Management (ADM).
• Technical Skills:
  • Strong knowledge of SAP ECC or S/4HANA Modules.
  • Deep understanding of SAP functional modules and integration points.
  • Experience managing incident, problem, and change management processes (preferably using ITIL framework).
  • Hands-on knowledge of SAP Solution Manager, CHARM, and monitoring tools is a plus.
• Soft Skills:
  • Strong leadership, communication, and stakeholder management skills.
  • Ability to work under pressure and prioritize multiple tasks.
  • Excellent problem-solving and decision-making abilities.

Preferred Skills

• Familiarity with agile and waterfall methodologies.

Experience

• Minimum of 10 years of overall SAP experience, with at least 3 years in a managerial or lead role.

Environment

Typical work setting or location details are not specified.

Salary

Estimated salary range is not specified.

Growth Opportunities

Potential career advancement opportunities within the company are not specified.

Benefits

Offered benefits are not specified.