Job Overview:
Smart Vision Eye Hospitals is seeking a Hospitality Coordinator to enhance patient experience and ensure smooth coordination of services. The ideal candidate will have excellent communication skills, a patient-centric approach, and the ability to handle grievances and resolve conflicts efficiently.

Key Responsibilities:
Greet and assist patients and visitors with a warm and welcoming approach.
Ensure a seamless patient experience from arrival to departure.
Address and resolve patient concerns, complaints, and grievances effectively.
Coordinate with medical and administrative teams to facilitate smooth hospital operations.
Maintain a comfortable and patient-friendly environment in the hospital.
Handle conflict resolution professionally and empathetically.
Collect and relay patient feedback to improve service quality.
Educate patients about hospital processes, facilities, and available services.