Responsibilities:<br />

1. Lead, mentor, and supervise a team of customer service executives, ensuring they provide high-quality service and performance targets<br />
2. Collaborate with cross-functional teams, including product and sales<br />
3. Handle customer issues, escalations, and complaints ensuring prompt resolution and maintaining a high level of customer satisfaction<br />
4. Monitor and evaluate customer service metrics, such as response time, resolution time, and customer satisfaction scores and implement strategies to improve performance