Develop and define the short and long-term business plan keeping in mind business and brand objectives.

 

• Plan product ranges and prepare sales and stock plans in conjunction with international brand partners.

 

• Be fully accountable for the P&L delivery of the brand portfolio.

 

• Design, implement and manage all company programs to ensure a SOP based approach to business

 

• Oversee and manage all retail and customer facing operations in the front of house and back of house

 

• Recruit, coach, train and manage employees to ensure consistent delivery of service excellence

 

•Project manage new store fit-outs and opening. Acting as the one-point contact between all teams (contractor, operations and brand).

 

• Lead the stores’ operations teams and ensure that best practices are shared and are rolled out in all key

 

performance areas of operations.

 

• Liaise with brand partners, retail teams, visual merchandisers and delivery teams to ensure the highest level

 

of customer service is achieved.

 

• Control stock levels across multiple stores and locations.