Workfront Support Specialist

Company Overview

Company details are currently unavailable.

Job Summary

The Workfront Support Specialist will play a vital role in assisting team members with Workfront functionalities. This position ensures smooth user management, system governance, and prompt issue resolution, thus contributing to overall organizational efficiency.

Responsibilities

• User Management: Assist with setting up new users and deactivating accounts as necessary.
• Manage Access: Administer basic user permissions and access levels while re-assigning users based on organizational changes.
• License Monitoring: Monitor license usage and report any discrepancies to management.
• Issue Support: Provide assistance for issues reported via the #wf-help Slack channel.
• System Maintenance: Conduct user audits and manage access levels, groups, teams, schedules, portfolios, programs, templates, projects, custom forms, custom fields, and approvals.
• Documentation: Create governance documentation and manage necessary system migrations or upgrades.
• Communication: Communicate system changes effectively to all workmates and conduct training sessions during office hours.

Qualifications

• Strong understanding of user management principles, particularly within Workfront.
• Technical Skills: Proficiency in creating and managing custom forms and fields.
• Excellent problem-solving skills to assist users with Workfront issues.
• Strong organizational skills to manage multiple projects and priorities.
• Effective communication skills for training and relaying system changes.
• Ability to conduct user audits and assess access levels.

Preferred Skills

• Familiarity with Workfront features and functionalities.
• Previous experience in a support role in similar software environments.
• Knowledge of governance documentation practices.

Experience

• Relevant experience in user management and support roles preferred (specific years of experience not defined).

Environment

• Information regarding the typical work setting, location, and any physical or environmental conditions is currently unavailable.

Salary

Salary details are currently not specified.

Growth Opportunities

Information regarding potential career advancement opportunities is not currently available.

Benefits

Details regarding offered benefits are unavailable at this time.