Technical Support Engineer

Company Overview

Not specified.

Job Summary

The Technical Support Engineer plays a crucial role in delivering outstanding technical assistance to our clients. This position focuses on troubleshooting issues and providing timely resolutions to ensure customer satisfaction and seamless operation of our services.

Responsibilities

• Diagnose and resolve technical hardware and software issues via phone, email, or in-person.
• Provide quality customer service and support to clients, ensuring a high level of user satisfaction.
• Maintain accurate documentation of customer interactions and resolution steps taken.
• Collaborate with cross-functional teams to enhance product functionality and support.
• Participate in training sessions to stay updated on new technologies and processes.
• Assist in the development and improvement of technical support processes and best practices.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Up to 2 years of experience in technical support or a related area.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Excellent communication and interpersonal skills.
• Proficiency in technical support areas such as network support, helpdesk, and monitoring tools.
• Basic knowledge of operating systems including Windows OS and Linux, as well as common software applications.

Preferred Skills

• Familiarity with customer relationship management (CRM) systems.
• Experience in working with ticketing systems.
• Knowledge of scripting languages (e.g., Python, Bash) is a plus.

Experience

Candidates should have fresh graduates or individuals with up to 2 years of relevant experience in technical support.

Environment

• Work in-office at our Bangalore location.
• Flexible to work in rotational shifts to accommodate customer needs.

Salary

Salary is competitive and will be discussed during the interview process.

Growth Opportunities

Potential for advancement into senior support or specialized roles within the company.

Benefits

Not specified.