E-commerce and Q-commerce Growth Manager

Company Overview

Born Good (Be Better Personal Care Private Limited) is a digital-first Fast-Moving Consumer Goods (FMCG) brand with a core mission to enable people to contribute to the planet in a small yet significant way. The company is a rapidly growing startup that offers a range of USDA certified and plant-based home cleaners that are effective, 100% safe, and non-toxic. Backed by RPSG Capital Ventures, Born Good is committed to making a positive impact on the environment.

Job Summary

We are seeking a highly motivated and experienced E-commerce and Q-commerce Growth Manager who will play a crucial role in driving business growth and brand development on online marketplaces. This position is primarily focused on platforms such as Amazon Marketplace, Swiggy Instamart, Flipkart, and more. The ideal candidate should demonstrate strong strategic thinking, entrepreneurial mindset, and a proven record in managing marketplace accounts, making a significant impact in a fast-paced digital/e-commerce environment.

Responsibilities

• Develop and execute marketplace strategies to drive revenue growth, aligning with Joint Business Plans (JBP) and achieving monthly and annual business targets.
• Take full ownership of the scale (growth), profitability, and performance of the e-commerce and Q-commerce business unit, ensuring end-to-end management and P&L optimization.
• Utilize keyword research, optimized content, and both paid and unpaid promotions to boost product sales.
• Design and execute effective promotions to drive sales numbers, enhance visibility, and improve key metrics.
• Collaborate with multiple teams to ensure smooth daily operations including inventory management and addressing operational issues with key account managers.
• Conduct detailed analysis for all platforms to assess sales trends, conversions, and other key metrics, providing relevant insights and actioning on them.
• Optimize budget allocation for each platform, track spending effectively, and continuously improve ROI while minimizing customer acquisition costs.
• Manage product listings and prepare and upload A+ Content, utilizing infographics and SEO-rich content in collaboration with internal team members.

Qualifications

• Education: Bachelor's degree in Business Administration, Marketing, or a related field.
• Experience:
  • 2-3 years of hands-on experience in e-commerce, specifically managing and maintaining marketplace accounts.
  • 2 years of hands-on experience in end-to-end Q-commerce P&L management.
• Skills:
  • Comprehensive understanding of marketplace operations, processes, fulfillment, marketing strategies, analytics, reporting, and content management systems.
  • Strong leadership skills, self-motivation, and ability to work independently and as part of a team in a fast-paced environment.
  • Experience in P&L management and accountability, focusing on strengthening brand consistency across all sales channels.
  • Prior experience in the direct-to-consumer (D2C) or ecommerce industry is mandatory.
  • Proficient in using e-commerce tools and platforms, such as Amazon Seller Central, Flipkart Seller, Swiggy, and Zepto portals.
  • Excellent analytical skills to generate reports, create pivot tables, and derive insights from data.
  • Strong command over written and spoken English.
  • Advanced knowledge of MS Office and the Google Suite of products.

Preferred Skills

• Customer-centric approach.
• Exceptional communication and interpersonal skills to build relationships with stakeholders and external partners.
• Ability to work in a team environment.
• Proactive self-starter with initiative.
• Enthusiasm to learn.

Experience

• A minimum of 2-3 years of relevant experience in e-commerce and Q-commerce growth, particularly in marketplace account management and P&L oversight.

Environment

• The position is based in Bangalore, India, offering a fast-paced digital/e-commerce working environment.

Salary

• Salary information is not specified.

Growth Opportunities

• Opportunities for career growth and personal development in a performance-based environment without limits.

Benefits

• Experience in a company that is committed to making a positive impact on the planet.
• Join a passionate team looking to make a change in a traditional market.
• Steep learning curve with unique growth opportunities.

If you are equally passionate about this journey, please send your CV to careers@borngood.in.