Production Support Engineer – Guiding Care & .NET

Company Overview

Company information is not specified.

Job Summary

We are seeking a skilled Production Support Engineer with hands-on experience in Guiding Care (a care management platform) and .NET technologies. The role involves monitoring, maintaining, and resolving issues in a healthcare environment to ensure the seamless functioning of production systems, especially those integrated with Guiding Care and developed using .NET.

Responsibilities

• Provide production support for applications built on the .NET framework integrated with the Guiding Care platform.
• Work closely with care management teams to support critical member-facing features, care plan modules, and clinical workflows.
• Support batch jobs, file transfers, and interface integrations (e.g., HL7, EDI) with downstream systems.
• Analyze recurring issues and implement root cause fixes and preventative measures.
• Maintain documentation related to incident management, known errors, and system configurations.
• Participate in on-call rotation and ensure 24/7 uptime for mission-critical systems.

Qualifications

• Experience: 6 years of experience in .NET application support and development (including .NET Core, C#, ASP.NET, Web API).
• Guiding Care: Strong exposure to Guiding Care or other care management systems in a healthcare domain.
• Database Skills: Solid understanding of SQL Server, stored procedures, and database performance tuning.
• Production Support Tools: Familiarity with production support tools (ServiceNow, Splunk, Dynatrace, AppDynamics, etc.).
• Debugging Skills: Ability to debug application logs, identify integration issues, and suggest fixes quickly.
• Additional Skills: Strong analytical and problem-solving abilities; excellent communication and collaboration skills.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.

Preferred Skills

• Experience with additional healthcare applications and platforms.
• Understanding of regulatory requirements related to healthcare data management.

Experience

Minimum of 8+ years of relevant experience in production support and application development within a healthcare context.

Environment

Typical work setting, location (remote, in-office, hybrid), and any physical or environmental conditions are not specified.

Salary

Salary information is not specified.

Growth Opportunities

Potential career advancement opportunities within the company are not specified.

Benefits

Details on offered benefits are not specified.