Senior Executive: D2C Operations & Fulfilment

Company Overview

Suvāa is a premium women’s footwear brand, handcrafted in India, that is obsessed with design, brand, and uncompromising comfort. The company is scaling fast, building lean, and paying attention to every detail across the customer journey.

Job Summary

The Senior Executive for D2C Operations & Fulfilment will take end-to-end ownership of the product fulfilment lifecycle. This role is crucial in ensuring that all customer orders are dispatched within prescribed timelines while maintaining high standards of customer satisfaction.

Responsibilities

• Take end-to-end ownership of the product fulfilment lifecycle and ensure all orders are dispatched within prescribed timelines.
• Own and maintain Management Information Systems (MIS) and Key Performance Indicators (KPIs) across fulfilment and logistics.
• Manage Shopify and logistics portals (e.g., Delhivery, Shiprocket) to plan dispatch lists on a daily basis.
• Ensure inventory is up to date and provide inputs to ensure inventory levels are adequate to fulfill demand - both current and expected.
• Handle reverse logistics and exceptions efficiently, including SKU changes, order cancellations, returns and exchanges, non-delivery reports (NDRs), and return to origin (RTOs).
• Collaborate with the customer support team to ensure timely resolutions and maintain customer delight.
• Independently raise, track, and close operational tickets with logistics, technology, and payment partners, including shipment, refund, and payment-related exceptions.
• List products and categories on Shopify and manage the Shopify website.
• Prepare for potential future marketplace listings by being able to manage product listings and pricing changes.

Qualifications

• At least 3-5 years of full-time operations experience in D2C or e-commerce setups, preferably within the fashion or apparel domain. Bonus points for prior footwear industry experience.
• Expert-level proficiency in Excel (pivots, lookups, charts, and basic automations), logistics portals (e.g., Delhivery, Shiprocket), Shopify, and Order Management Systems (OMS).
• Strong analytical thinking and problem-solving ability; comfortable working with data and ambiguity.
• Clear and structured communication skills, both written and verbal.
• Strong attention to detail and ability to manage multiple workstreams simultaneously.
• Genuine interest in D2C, consumer brands, and startups.
• Seasoned familiarity with OMS systems like Unicommerce.

Preferred Skills

• Previous experience in the footwear industry.
• Advanced skills in data analytics or related software tools.
• Knowledge of additional e-commerce platforms and marketplace integrations.

Experience

Candidates should possess 3-5 years of relevant operations experience within the D2C and e-commerce sectors.

Environment

This is an on-site position located in Delhi. The role requires full-time commitment with a 6-day workweek. Immediate joiners are preferred.

Salary

Salary information is not specified.

Growth Opportunities

Potential for career advancement within the company is available as Suvāa continues to scale and expand its market presence.

Benefits

Details about offered benefits are not specified.