KAM Lead

Company Overview

New Trends Commerce Private Limited, a Poddar Group Company backed by Amazon Investment, aims to be the most trusted go-to-market partner for businesses seeking to establish and grow their digital ventures efficiently and cost-effectively. We emphasize a customer-focused approach, sales expertise, and tech-powered sales strategies to provide comprehensive solutions tailored to our clients' needs.

Job Summary

The KAM Lead will lead a high-performance team of Account Managers to drive seller success across India’s leading e-commerce marketplaces. This role is critical in elevating performance metrics, coaching the team, and ensuring growth for each brand in the portfolio. The KAM Lead is responsible for maintaining strong relationships with senior stakeholders and executing strategies that contribute to the organization's overall objectives.

Responsibilities

• Lead and mentor a team of 12-14 Account Managers, fostering their professional development.
• Own and drive team-level KPIs with a focus on seller growth, service quality, Net Promoter Score (NPS), and seller renewals across the portfolio.
• Design and standardize Joint Business Plans (JBP), establish weekly review cadences, and create growth playbooks for the team.
• Co-own and participate in Quarterly Business Reviews (QBRs) alongside Account Managers, representing the senior voice with stakeholders such as founders, CXOs, and category heads.
• Implement and maintain the team's operating rhythm by conducting weekly reviews, health audits, and monthly business reviews with leadership.
• Address high-severity seller escalations and engage category leadership on the platform as necessary.
• Develop the team’s analytical capabilities by building dashboards, benchmark libraries, and category playbooks.
• Ensure service quality, NPS, and seller renewals for the portfolio as critical business outcomes.

Qualifications

• 4-6 years of experience in e-commerce account management, with a minimum of 2 years in a leadership role managing at least 12-14 direct reports in an e-commerce agency or marketplace.
• Bachelor's degree required; MBA preferred.
• In-depth expertise across major Indian e-commerce marketplaces, including proficiency in Sponsored Ads, catalog management, pricing strategies, and account health, with strong command over seller portals and backend tools.
• Proven ability to design Joint Business Plans and successfully run Quarterly Business Reviews with senior stakeholders.
• Demonstrated success in people leadership, including coaching, mentoring, performance management, and retention of Account Manager talent.
• Advanced analytical skills, including proficiency in Excel, category benchmarking, and developing growth models.
• Proficient in using everyday AI tools (e.g., ChatGPT, Claude, Gemini) to enhance analysis, playbook creation, and coaching.

Preferred Skills

• Familiarity with emerging trends and tools in e-commerce.
• Strong communication skills and expertise in stakeholder management.
• Experience in developing and executing digital marketing strategies.

Experience

Minimum of 4-6 years in e-commerce account management with significant leadership responsibilities.

Environment

This position is located in Noida and requires on-site presence. The work environment thrives on collaboration, innovation, and performance-driven culture.

Salary

Salary details not specified.

Growth Opportunities

Potential career advancement opportunities may include higher leadership roles within the organization, involvement in strategic decision-making, and opportunities to expand into other market segments.

Benefits

Benefits not specified.