Head of Product | Scrabble

Posted on February 21, 2026

Job Description

<div><span style="font-size:17pt"><span style="font-family:'Roboto-Bold'"><span style="color:#000000"><span style="font-weight:bold">Job Title: Head of Product </span></span></span></span></div> <div> </div> <div><span style="font-size:13pt"><span style="font-family:'Roboto-Bold'"><span style="color:#000000"><span style="font-weight:bold">About the Role </span></span></span></span></div> <div> </div> <div><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">A leading consumer-facing organization in the hospitality and retail space is seeking a </span></span></span><span style="font-size:11pt"><span style="font-family:'Roboto-Bold'"><span style="color:#000000"><span style="font-weight:bold">Head </span></span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'Roboto-Bold'"><span style="color:#000000"><span style="font-weight:bold">of Product </span></span></span></span><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">to own and drive its end-to-end digital product strategy across mobile </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">applications, web platforms, reservation systems, and in-store digital experiences. </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">The role will be responsible for translating business objectives into impactful product </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">initiatives that enhance customer experience, drive revenue growth, and strengthen </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">long-term loyalty. </span></span></span></div> <div> </div> <div><span style="font-size:13pt"><span style="font-family:'Roboto-Bold'"><span style="color:#000000"><span style="font-weight:bold">Key Responsibilities </span></span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'ArialMT'"><span style="color:#000000">● </span></span></span><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">Define and execute the overall product vision and roadmap across: Mobile </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">applications, Web platforms, Reservation and call-center systems and In-store digital </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">touchpoints </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'ArialMT'"><span style="color:#000000">● </span></span></span><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">Drive measurable business outcomes including: Revenue growth, Footfall increase, </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">Customer acquisition and engagement </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'ArialMT'"><span style="color:#000000">● </span></span></span><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">Lead initiatives to grow both organic and inorganic digital traffic and conversions. </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'ArialMT'"><span style="color:#000000">● </span></span></span><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">Design and enhance the complete customer journey: Pre-visit discovery and booking, </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">In-store dining experience, Post-visit engagement and retention </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'ArialMT'"><span style="color:#000000">● </span></span></span><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">Build and scale loyalty programs as a core strategic lever for repeat business and </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">customer lifetime value. </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'ArialMT'"><span style="color:#000000">● </span></span></span><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">Partner closely with Technology, Marketing, and Operations teams to ensure timely </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">delivery of product initiatives. </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'ArialMT'"><span style="color:#000000">● </span></span></span><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">Own product performance metrics, delivery milestones, and continuous optimization. </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'ArialMT'"><span style="color:#000000">● </span></span></span><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">Establish governance and accountability for product management across the </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">organization.</span></span></span></div> <div> </div> <div><span style="font-size:13pt"><span style="font-family:'Roboto-Bold'"><span style="color:#000000"><span style="font-weight:bold">Requirements </span></span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'ArialMT'"><span style="color:#000000">● </span></span></span><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">8–10 years of experience in Product Management, preferably in B2C, D2C or </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">consumer technology platforms </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'ArialMT'"><span style="color:#000000">● </span></span></span><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">Proven experience managing large-scale digital products with high user engagement </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'ArialMT'"><span style="color:#000000">● </span></span></span><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">Strong understanding of customer experience design, growth strategy, and loyalty </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">programs </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'ArialMT'"><span style="color:#000000">● </span></span></span><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">Demonstrated ability to align product outcomes with business performance metrics </span></span></span></div> <div><span style="font-size:11pt"><span style="font-family:'ArialMT'"><span style="color:#000000">● </span></span></span><span style="font-size:11pt"><span style="font-family:'Roboto'"><span style="color:#000000">Experience in hospitality, retail, food-tech, or large consumer brands is preferred</span></span></span></div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> <div> </div> 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Job Description