Key Account Manager

Job Summary

The Key Account Manager is responsible for developing and maintaining long-term relationships with strategic clients. This role focuses on understanding client needs, delivering solutions, and maximizing business opportunities while ensuring high levels of customer satisfaction.

Responsibilities

• Act as the primary point of contact between the company and key customers.
• Understand client needs and propose suitable products or services.
• Manage and maintain relationships with assigned key clients/accounts.
• Coordinate with internal teams such as sales, marketing, operations, and customer support to deliver solutions.
• Monitor sales performance, account metrics, and customer satisfaction.
• Resolve client issues and ensure timely service delivery.
• Prepare reports, forecasts, and account performance reviews.
• Be ready to travel as per work requirements.

Qualifications

• Bachelor’s degree in Printing (a plus), Business Administration, Marketing, or a related field.
• 5–10 years of experience in printing, sales, account management, or business development.
• Experience handling corporate or enterprise clients preferred.

Required Skills & Competencies

• Excellent relationship management and communication skills.
• Strong presentation abilities.
• Strong strategic thinking and problem-solving skills.
• Business development skills would be an added advantage.
• Time management and multi-account handling ability.
• Proficient with Microsoft Excel.
• Excellent data management skills.
• Multilingual speaking ability would be an added advantage (English, Hindi, Tamil, Telugu, Kannada).

Preferred Skills

• Experience in handling corporate clients.

Experience

• 5–10 years of experience in relevant fields.