Business Analyst

Company Overview

(Company details were not provided.)

Job Summary

The Business Analyst role in our Client Solutions team is essential for capturing and translating client requirements into functional and technical specifications. This position plays a vital role in ensuring the successful delivery of insights and data access through our SaaS platform and APIs, thereby maximizing value for our clients.

Responsibilities

• Client Engagement & Requirement Gathering

  • Conduct discovery workshops with clients to understand business processes, pain points, and integration needs.
  • Document detailed business requirements, user stories, and acceptance criteria.
  • Translate business needs into functional and technical specifications for implementation teams.

• Solution Design & Documentation

  • Map client workflows to platform capabilities and identify gaps.
  • Collaborate with Solution Specialists and Engineers to design API-driven solutions.
  • Create Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), process flows, and data mapping documents.

• Customer Data Requests & Analysis

  • Handle client requests for data extracts, reports, and dashboards in alignment with platform capabilities.
  • Perform data validation, reconciliation, and quality checks to ensure accuracy before delivery.
  • Analyze customer data to identify trends, usage patterns, and actionable insights.
  • Partner with clients to define Key Performance Indicators (KPIs) and reporting requirements, ensuring alignment with business goals.
  • Work with internal teams to automate recurring data requests where possible.

• Project Support & Delivery

  • Support project managers in defining scope, timelines, and deliverables.
  • Act as the liaison between client stakeholders and internal technical teams.
  • Validate solutions through User Acceptance Testing (UAT) planning, test case creation, and defect triage.

• Cross-functional Collaboration

  • Partner with Product Management to provide client feedback for roadmap planning.
  • Work with Customer Success to ensure smooth handover post-implementation.
  • Support pre-sales teams with solution scoping and proposal inputs when required.

• Continuous Improvement

  • Identify opportunities to optimize implementation processes and templates.
  • Contribute to internal knowledge bases and best practice playbooks.

Qualifications

• Must-Have:

  • Bachelor’s degree in Business, Information Systems, or a related field.
  • 3+ years of experience as a Business Analyst in SaaS, enterprise software, or consulting.
  • Strong understanding of API-driven platforms, data flows, and system integrations.
  • Experience handling customer data requests, reporting, and analysis.
  • Proficiency in requirements documentation, process modeling (BPMN/UML), and user story writing.
  • Excellent communication, stakeholder management, and presentation skills.
  • Experience with Agile/Scrum methodologies.

• Good to Have:

  • Familiarity with tools like JIRA, Confluence, Lucidchart, Miro.
  • Exposure to SQL or Business Intelligence (BI) tools (Tableau, Power BI, Looker, etc.) for data analysis.
  • Knowledge of cloud platforms (AWS, Azure, GCP).
  • Prior experience in client-facing consulting roles.

Preferred Skills

(Specific preferred skills were not listed.)

Experience

A minimum of 3 years of relevant experience in a Business Analyst role within SaaS, enterprise software, or consulting is required.

Environment

(Work environment details were not provided.)

Salary

(Salary details were not provided.)

Growth Opportunities

(Growth opportunities were not specified.)

Benefits

(Benefits were not specified.)