<div>Job Description - Lead Customer Success Manager</div> <div>About Us<br /> Intract is an ambitious startup building an intuitive Web3 discovery platform. We have a user<br /> base of over 10M who are actively exploring new ecosystems and projects in Web3 space<br /> via our platform. We have a very dynamic and supportive work environment with a plethora<br /> of opportunities for professional and interpersonal growth. Intract will also provide you<br /> exposure to cutting-edge Web3 technologies and methodologies.<br /> Website - https://www.intract.io/<br /> Responsibilities:<br /> ● Build and nurture strong relationships with clients, serving as their main point of<br /> contact.<br /> ● Lead and support a team of Customer Success Managers, providing guidance and<br /> mentorship to ensure high performance.<br /> ● Develop and execute customer success strategies to enhance client satisfaction and<br /> retention.<br /> ● Monitor and analyze key performance metrics to assess team and individual<br /> effectiveness.<br /> ● Oversee client onboarding processes and conduct training sessions to ensure<br /> successful product adoption.<br /> ● Proactively gather client feedback and work closely with internal teams to address<br /> issues and improve overall customer experience.<br /> ● Handle escalated client issues with professionalism and urgency, ensuring swift<br /> resolution.<br /> ● Drive customer renewals and identify opportunities for upselling additional products<br /> or services.<br /> Requirements:<br /> ● Bachelor&#39;s degree in Business Administration, Marketing, or a related field.<br /> ● 4-5 years of proven experience in customer success, or a similar role, preferably<br /> within a US-based product company.<br /> ● Strong leadership skills with demonstrated experience in managing and motivating<br /> teams.<br /> ● Excellent communication and interpersonal abilities, with a customer-centric<br /> approach.<br /> ● Analytical mindset with the ability to interpret data and derive actionable insights.<br /> ● Proficiency in CRM software and other relevant tools.<br /> ● Problem-solving skills and the ability to thrive in a fast-paced environment.<br /> ● Empathy and a genuine desire to help clients succeed.</div>