Job Description
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<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Worker Lead</b></p>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Purpose: Drive the Operations of the Child Care Workers through People, Technology, and Process </b></p>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Goals and Metrics</b></p>
<ol>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Drive the Recruitment, Training, Placement of Child Care Workers</b></p>
</li>
</ol>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">#WorkerLiveCount #CostPerWorker #TimePerWorker #WorkerAuditScore</b></p>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">#RecruitmentRate #TrainingRate #PlacementRate</b></p>
<ol start="2">
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4"> Drive the Operations of Child Care Workers </b></p>
</li>
</ol>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">#CostPerWorker #WorkerEmploymentRate #WorkerIncidentRate </b></p>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">#ParentFeedbackScore #WorkerFeedbackScore #PartnerFeedbackScore #WorkerAuditScore</b></p>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Ensure steady availability of trained, placed, and active childcare workers</b></p>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Drive smooth onboarding and clear role understanding post-training</b></p>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Maintain high worker retention through welfare, support, and engagement</b></p>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Uphold child safety, worker safety, and ethical compliance at all times</b></p>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Monitor and improve worker performance through feedback and coaching</b></p>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Resolve worker issues, grievances, and incidents quickly and fairly</b></p>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Track worker outcomes and contribute to operational and impact reporting</b></p>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Education</b></p>
<ul>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Bachelor’s in Science, Technology or Engineer / Bachelor’s in Arts, Economics or Business</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Master’s in Business Administration</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Certifications in </b></p>
</li>
</ul>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Experience</b></p>
<ul>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">3-7 Years in </b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">3 Years Minimum Tenure at Job and At least 3 Years at On Ground Work </b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Experience in Worker Operations (Urban Company)</b><br />
</p>
</li>
</ul>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Skills</b></p>
<ul>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Culture Building • Project Planning • Resource Optimizing • Risk Handling • Vendor Managing • People Orientation • Process Mindset</b></p>
</li>
</ul>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Work Policy</b></p>
<ul>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">75% Travel involved in Job, 100 Km of Hyderabad and Telugu States Only</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">9 Hours Daily / Monday to Saturday</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">12 Public Holidays - 12 Casual Leaves - 12 Sick Leaves</b></p>
</li>
</ul>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Project to Do</b></p>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Based on our Pitch Deck and Project Note, </b></p>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Draft a Day-to-Day Operation Plan for 1 Child Center and a Mobilization and Placement Plan for 100 Child Workers. Including Workers, Materials, Process, and Risks.</b></p>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Include a Flow Chart, Gantt Chart and Other Material as you see Fit. </b></p>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Red Flags</b></p>
<ul>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">No Discipline for Tasks-Timelines-Budgets</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Hands-Off Operator, Avoids On-Ground Work</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">No Obsession for Standard Operation Protocols</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Blames Other Factors, Instead of Fixing Systems </b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Talks about Strategy, Not about Delivery</b></p>
</li>
</ul>
<h3 dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Role Purpose</b></h3>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">The Worker Lead/Manager is responsible for end-to-end worker lifecycle management from mobilisation support, onboarding post-training to retention, welfare, compliance and performance support. This role ensures that childcare workers feel supported, safe, and professionally managed once placed.</b></p>
<h3 dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Key Responsibilities</b></h3>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Worker Onboarding & Lifecycle</b></p>
<ul>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Onboard trained childcare workers along with partner organisations, assist during training, post-certification into Hera’s workforce system</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Maintain worker profiles, documentation, police verification records, and contracts</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Explain roles, expectations, rights, and grievance mechanisms clearly to workers</b></p>
</li>
</ul>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Worker Welfare & Retention</b></p>
<ul>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Oversee experience leads work on regular check-ins (weekly/monthly / bi-monthly) with placed workers</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Identify early signs of burnout, mismatch, or distress and intervene</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Coordinate counselling, mediation, or re-placement when required</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Track retention, dropouts, and reasons for attrition</b></p>
</li>
</ul>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Compliance & Safety</b></p>
<ul>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Ensure child safety protocols, workplace safety norms, and ethical guidelines are followed</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Manage and support grievance redressal for workers (harassment, overwork, non-payment)</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Escalate serious concerns to Head of Operations when needed</b></p>
</li>
</ul>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Performance Monitoring</b></p>
<ul>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Analyse feedback from employers / crèches on worker performance</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Support improvement plans for workers struggling with expectations</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Identify high-performing workers for advanced roles (senior worker, master trainer, social franchise-owner)</b></p>
</li>
</ul>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Data & Reporting</b></p>
<ul>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Maintain worker MIS: placement status, income progression, tenure</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Contribute to impact reporting (retention %, income uplift, satisfaction scores)</b></p>
</li>
</ul>
<h3 dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Required Profile</b></h3>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Experience</b></p>
<ul>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">3–6 years experience in workforce management, livelihoods, skilling, or HR operations</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Experience working with women workers or informal sector preferred</b></p>
</li>
</ul>
<p dir="ltr"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Skills</b></p>
<ul>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Strong people management and counselling skills</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">High empathy with firmness</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Comfortable with documentation, Excel/MIS, WhatsApp-based coordination</b></p>
</li>
<li aria-level="1" dir="ltr">
<p dir="ltr" role="presentation"><b id="docs-internal-guid-780ac3fd-7fff-6f8d-71f4-e233708504c4">Ability to handle sensitive issues discreetly</b></p>
</li>
</ul>
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