Cluster Trainer

Job Summary

We are seeking a Cluster Trainer to lead learning and development initiatives across multiple retail outlets. This role focuses on training frontline employees to ensure operational excellence, enhance team capabilities, and maintain standards related to Standard Operating Procedures (SOP), food safety, hygiene, and Quality, Health, Safety, and Environment (QHSE).

Responsibilities

• Conduct onboarding and induction programs for new employees.
• Deliver operational, behavioral, and process-related training to frontline store teams.
• Perform regular store visits to assess training needs and improve employee performance.
• Ensure compliance with SOPs, food safety, hygiene, and QHSE standards.
• Conduct training assessments, audits, and refresher sessions.
• Coach and guide employees while collaborating closely with Store Managers and Operations teams.
• Support new product launches, process changes, and operational rollouts through effective training.
• Track training effectiveness, maintain records, and prepare Management Information System (MIS) reports.

Qualifications

• Graduate in any discipline.
• 3 to 6 years of experience in Learning & Development, Training, or Operations.
• Experience in Quick Service Restaurants (QSR), food retail, hospitality, or retail operations preferred.
• Strong understanding of food safety, hygiene, QHSE, and operational SOPs.
• Excellent communication, presentation, and coaching skills.
• Proficient in Microsoft Office applications.
• Comfortable with extensive field travel and managing training across multiple locations.

Experience

• 3 to 6 years of relevant experience in Learning & Development, Training, or Operations.
• Preferably within QSR, food retail, hospitality, or retail operations sectors.

Environment

• The role involves extensive field travel to multiple retail outlets.
• Work setting includes both on-site store visits and coordination with store and operations teams.