AVP / VP – OPERATIONS

About the Opportunity

We are working with a leading Mumbai-based real estate organisation with an established presence across the MMR and a growing portfolio of residential and commercial developments. The organisation is looking for a senior operations leader to strengthen execution and support its next phase of growth.

Role Overview

This is a senior leadership position with broad responsibility for ensuring that projects, customer-facing operations, approvals and internal processes work seamlessly together. The individual will be expected to bring structure, improve execution, build strong teams and work closely with leadership to solve operational challenges.

Key Areas of Responsibility

• Take ownership of the organisation's day-to-day operational agenda across multiple stages of the real estate lifecycle.

• Drive better coordination between project execution, customer servicing, approvals and internal business functions.

• Identify operational bottlenecks and introduce practical systems, processes and governance mechanisms to improve turnaround and accountability.

• Build, guide and motivate large teams, creating a culture of ownership and performance.

• Work closely with leadership and key stakeholders across Projects, Sales, Finance, Legal, CRM and Compliance to ensure smooth execution.

• Use business data, operational reviews and performance indicators to identify issues and drive timely interventions.

• Support leadership in strengthening the organisation's operating model, processes and overall customer journey.

• Bring adequate awareness of the regulatory, commercial and legal considerations involved in real estate operations.

Ideal Profile

• 15+ years of experience within the real estate sector, including substantial experience in operations leadership.

• Strong exposure to construction/project execution and post-sales or customer lifecycle functions.

• Practical knowledge of DCPR 2034 and UDCPR Maharashtra is important for this position.

• Demonstrated experience in managing large teams and complex stakeholder environments.

• Strong business orientation with the ability to balance execution, customer experience, compliance and commercial priorities.

• Proven ability to improve processes and bring greater structure to growing or evolving organisations.

• Strong communication, leadership and stakeholder management capabilities.

• MBA/PGDM in a relevant discipline would be preferred.

Location

Mumbai