Operations Manager | Scrabble & Jigsaw
Posted on March 7, 2025
Job Description
<div>Job Title: Operations Manager<br />
Who are we and what do we do?<br />
Fleek is a B2B marketplace for wholesale second-hand fashion, connecting professional<br />
resellers and retail stores with vintage clothing suppliers worldwide. Backed by top Silicon<br />
Valley VCs like Andreessen Horowitz (a16z) and Y Combinator, we’re a team of 65+<br />
spanning Asia, Europe, and the UK. Our diverse team is breaking records and bridging<br />
boundaries in the cross-border second-hand fashion market.<br />
After establishing Fleek as a go to product for second hand fashion in 2024, Fleek drives<br />
$5M in GMV every month. we use plethora of cutting edge technologies including AI being<br />
core fabric of our thought process.<br />
At Fleek we are building a video-first social marketplace for second-hand wholesale fashion,<br />
where every item is unique and highly curated. Buyers and suppliers can interact through<br />
media sharing, one-on-one video calls, and collaborative style curation. Our product also<br />
bridges critical language and cultural gaps using predictive trend analysis and language<br />
translation, fostering a global community for second-hand fashion.<br />
What does the team do?<br />
Our team ensures that customers get a top-notch experience while making operations<br />
seamless. We manage fulfillment through the first mile, quality checks and global mile with<br />
smart logistics and efficient shipping. By setting new standards, leveraging technology, and<br />
optimizing workflows, we improve speed, accuracy, and cost-efficiency. With a mix of<br />
automation and skilled team, we tackle challenges and scale operations globally.<br />
What you’ll do:<br />
● Oversee and optimize daily business operations, ensuring efficiency and scalability.<br />
● Monitor key performance metrics and drive continuous operational improvement.<br />
● Lead cross-functional collaboration between departments to streamline workflows<br />
and improve communication.<br />
● Manage relationships with suppliers to ensure contribution in business growth.<br />
● Identify operational bottlenecks and proactively implement solutions by engaging with<br />
cross-functional teams and leveraging data-driven insights.<br />
● Support leadership in strategic planning and execution by providing operational<br />
expertise and actionable recommendations.<br />
● Implement and maintain compliance with company policies<br />
● Manage and monitor 3PL (third-party logistics) operations for better coordination and<br />
delivery experience<br />
Who are you?<br />
● 5-7 years of experience in operations, preferably in eCommerce, logistics, or<br />
supply chain.</div>
<div>● 1-2 years of experience in an early-stage startup, demonstrating adaptability and<br />
a hands-on approach.<br />
● Strong analytical and problem-solving skills.<br />
● Experience in process automation and operational efficiency tools.<br />
● Excellent communication, leadership, and team management skills.<br />
● Ability to thrive in a fast-paced, evolving environment.<br />
● Proficiency in data analysis and reporting tools (e.g., Excel, Google Sheets, BI tools).<br />
● Bachelor’s degree in Business, Operations, or a related field.<br />
Where will you be?<br />
Delhi, India<br />
Benefits<br />
We at Fleek believe in happy employees :-)<br />
● Comprehensive healthcare coverage<br />
● Exclusive employee clothing drops courtesy Fleek<br />
● Fleek travels once a year for an international retreat. Given the global nature of the<br />
business employees are encouraged to find time to meet customers where they are.<br />
● Flexible work hours &amp; time off.<br />
● Shared ownership: Being On Fleek means you’ll own a part of it</div>