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Operations Manager | Scrabble & Jigsaw

Posted on March 7, 2025

Job Description

<div>Job Title: Operations Manager<br /> Who are we and what do we do?<br /> Fleek is a B2B marketplace for wholesale second-hand fashion, connecting professional<br /> resellers and retail stores with vintage clothing suppliers worldwide. Backed by top Silicon<br /> Valley VCs like Andreessen Horowitz (a16z) and Y Combinator, we&rsquo;re a team of 65+<br /> spanning Asia, Europe, and the UK. Our diverse team is breaking records and bridging<br /> boundaries in the cross-border second-hand fashion market.<br /> After establishing Fleek as a go to product for second hand fashion in 2024, Fleek drives<br /> $5M in GMV every month. we use plethora of cutting edge technologies including AI being<br /> core fabric of our thought process.<br /> At Fleek we are building a video-first social marketplace for second-hand wholesale fashion,<br /> where every item is unique and highly curated. Buyers and suppliers can interact through<br /> media sharing, one-on-one video calls, and collaborative style curation. Our product also<br /> bridges critical language and cultural gaps using predictive trend analysis and language<br /> translation, fostering a global community for second-hand fashion.<br /> What does the team do?<br /> Our team ensures that customers get a top-notch experience while making operations<br /> seamless. We manage fulfillment through the first mile, quality checks and global mile with<br /> smart logistics and efficient shipping. By setting new standards, leveraging technology, and<br /> optimizing workflows, we improve speed, accuracy, and cost-efficiency. With a mix of<br /> automation and skilled team, we tackle challenges and scale operations globally.<br /> What you&rsquo;ll do:<br /> ● Oversee and optimize daily business operations, ensuring efficiency and scalability.<br /> ● Monitor key performance metrics and drive continuous operational improvement.<br /> ● Lead cross-functional collaboration between departments to streamline workflows<br /> and improve communication.<br /> ● Manage relationships with suppliers to ensure contribution in business growth.<br /> ● Identify operational bottlenecks and proactively implement solutions by engaging with<br /> cross-functional teams and leveraging data-driven insights.<br /> ● Support leadership in strategic planning and execution by providing operational<br /> expertise and actionable recommendations.<br /> ● Implement and maintain compliance with company policies<br /> ● Manage and monitor 3PL (third-party logistics) operations for better coordination and<br /> delivery experience<br /> Who are you?<br /> ● 5-7 years of experience in operations, preferably in eCommerce, logistics, or<br /> supply chain.</div> <div>● 1-2 years of experience in an early-stage startup, demonstrating adaptability and<br /> a hands-on approach.<br /> ● Strong analytical and problem-solving skills.<br /> ● Experience in process automation and operational efficiency tools.<br /> ● Excellent communication, leadership, and team management skills.<br /> ● Ability to thrive in a fast-paced, evolving environment.<br /> ● Proficiency in data analysis and reporting tools (e.g., Excel, Google Sheets, BI tools).<br /> ● Bachelor&rsquo;s degree in Business, Operations, or a related field.<br /> Where will you be?<br /> Delhi, India<br /> Benefits<br /> We at Fleek believe in happy employees :-)<br /> ● Comprehensive healthcare coverage<br /> ● Exclusive employee clothing drops courtesy Fleek<br /> ● Fleek travels once a year for an international retreat. Given the global nature of the<br /> business employees are encouraged to find time to meet customers where they are.<br /> ● Flexible work hours &amp;amp; time off.<br /> ● Shared ownership: Being On Fleek means you&rsquo;ll own a part of it</div>
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