ServiceNow Specialist

Company Overview

TBD

Job Summary

The ServiceNow Specialist will be responsible for the administration, development, and support of the ServiceNow platform. This role plays a crucial part in ensuring the efficiency of IT service management processes and improving user experiences across the organization.

Responsibilities

• Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that align with business objectives.
• Administer and maintain the ServiceNow environment including user management and application settings.
• Develop custom applications and workflows on the ServiceNow platform to automate business processes.
• Provide support and troubleshooting for ServiceNow applications, ensuring maximum uptime and performance.
• Conduct user training sessions and create comprehensive documentation for end users.

Qualifications

• Strong understanding of the ServiceNow platform, including modules such as Incident, Problem, Change, and Asset Management.
• Proficient in scripting languages such as JavaScript.
• Familiarity with ITIL (Information Technology Infrastructure Library) best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Experience with ServiceNow integrations and API usage.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

Preferred Skills

• ServiceNow Certified Administrator or Certified Implementation Specialist.
• Familiarity with Cloud technologies and architecture.
• Experience with Agile development methodologies.

Experience

• A minimum of 3-5 years of experience working with the ServiceNow platform or related IT service management tools.

Environment

This position typically operates in an office environment with the option for remote work flexibility.

Salary

TBD

Growth Opportunities

Potential for advancement within the organization's IT department, including lead roles and specialized positions.

Benefits

• TBD