Key Account Manager – Logistics

Company Overview

Not specified.

Job Summary

The Key Account Manager – Logistics is a strategic role responsible for managing and expanding key client accounts within the logistics sector, focusing on FTL (Full Truck Load) and PTL (Part Truck Load) services. The role involves building strong client relationships, driving revenue growth, coordinating logistics operations, and ensuring service excellence to meet organizational goals.

Responsibilities

• Key Account Management

  • Manage and nurture relationships with existing key clients across 3PL, PTL, and related logistics services.
  • Act as the primary point of contact for clients, ensuring timely resolution of queries and service-related issues.
  • Understand client requirements and provide customized logistics and supply chain solutions.
  • Conduct regular client meetings and business reviews to ensure customer satisfaction and retention.

• Business Development & Revenue Growth

  • Identify opportunities to increase revenue and expand business within existing accounts.
  • Drive upselling and cross-selling of logistics services, including 3PL, PTL, transportation, warehousing, and distribution.
  • Develop account growth plans and achieve revenue, profitability, and business targets.
  • Identify new business opportunities through client referrals, networking, and market intelligence.

• Logistics Operations Coordination

  • Coordinate with internal operations, transportation, warehouse, and supply chain teams to ensure smooth service delivery.
  • Monitor shipment movement, delivery timelines, turnaround time (TAT), and service-level agreements (SLAs).
  • Track operational performance metrics and proactively resolve service gaps.
  • Ensure effective coordination for order fulfillment, freight movement, documentation, and billing.

• Client Retention & Service Excellence

  • Maintain high levels of client satisfaction through proactive communication and regular follow-ups.
  • Handle escalations related to delays, damages, billing discrepancies, and other service issues.
  • Identify root causes of recurring problems and work with internal teams on corrective actions.
  • Build long-term partnerships and improve client retention.

• Commercials & Account Profitability

  • Prepare commercial proposals, quotations, and pricing recommendations.
  • Negotiate rates, contracts, and service terms with clients.
  • Monitor account profitability, revenue realization, and outstanding payments.
  • Coordinate with finance teams for invoicing, payment follow-ups, and account reconciliation.

• Reporting & Performance Management

  • Track account performance against revenue, profitability, customer satisfaction, and operational KPIs.
  • Prepare periodic reports on business performance, account growth, and client feedback.
  • Maintain accurate account records, sales pipelines, and business forecasts.

Qualifications

• 4–10 years of experience in key account management, client servicing, or business development within the logistics and supply chain industry.
• Proven experience handling B2B clients in FTL, PTL, transportation, freight forwarding.
• Strong understanding of logistics operations, shipment management, pricing, and service delivery.
• Demonstrated ability to manage large accounts, drive revenue growth, and retain clients.
• Experience in commercial negotiations, account profitability, and client escalations.
• Excellent communication, presentation, negotiation, and relationship management skills.
• Strong analytical, problem-solving, and stakeholder management abilities.
• Ability to work collaboratively with cross-functional teams and manage multiple accounts simultaneously.
• Educational qualifications: Bachelor’s degree in relevant fields (e.g., Logistics, Supply Chain Management, Business Administration).

Preferred Skills

• Experience working with logistics companies, 3PL service providers, PTL operators, transportation companies, freight, and supply chain solution providers.
• Strong commercial acumen combined with operational understanding.
• Ability to develop strategic account plans and execute them effectively.
• Proficiency in logistics management software and CRM tools.

Experience

• 4 to 10 years of relevant experience in key account management, client servicing, or business development within the logistics sector.
• Experience working with B2B clients in FTL, PTL, transportation, freight forwarding.

Environment

• The role may involve working in a hybrid or in-office setting, depending on the company's policies.
• The position requires regular client interactions, coordination with internal teams, and possibly travel to client sites or logistics hubs.
• The work environment is fast-paced, requiring strong organizational and multitasking skills.

Salary

Not specified.

GrowthOpportunities

Not specified.

Benefits

Not specified.