Head of SOC/Monitoring Operations

Job Summary

We are seeking an experienced and strategic Head of SOC/Monitoring Operations to lead and expand our Security Operations Center (SOC) and global monitoring footprint. This high-visibility leadership role involves overseeing a multi-tiered team of managers, team leads, and operators operating across 24/7 rotational shifts. The successful candidate will drive operational excellence, foster a high-performance culture, manage complex client and internal relationships, and collaborate closely with product and engineering teams to enhance system reliability and AI integration. This role is critical in ensuring the delivery of high-quality security monitoring services aligned with our mission to provide proactive and intelligent security solutions.

Responsibilities

• Strategic People Leadership & Team Development
  • Build, lead, and mentor a multi-tiered organization of SOC Managers, Team Leads, and Operators across direct and partner Command Centers.
  • Drive a high-performance, accountable culture through continuous coaching, clear career pathways, and skills development.
  • Establish operational standards, refine Standard Operating Procedures (SOPs), and ensure organizational alignment across 24/7 rotational shifts.
• Operational & Business Execution
  • Serve as the primary operational authority for global monitoring operations, ensuring strict SLA compliance and incident response performance.
  • Define, monitor, and optimize operational metrics and quality assurance frameworks to enhance operator performance.
  • Lead operational reviews, manage escalations, and resolve complex operational challenges to retain key clients.
• Crisis Governance & External Stakeholder Management
  • Command crisis-level incident responses, establishing escalation protocols and coordinating with internal teams, C-suite clients, emergency services, and law enforcement.
  • Manage executive communications during critical incidents, providing timely and professional updates.
  • Lead cross-functional collaboration with partner GSOCs to ensure real-time issue resolution and operational efficiency.
• AI Operations & Technology Integration
  • Collaborate with Product and Engineering teams to translate operational insights into actionable feedback for AI engines.
  • Oversee system reliability, platform issue resolution, and operational improvements to maximize platform uptime.
  • Ensure compliance with data governance, reporting standards, and site assessment documentation.

Qualifications

• Bachelor’s degree in Engineering, Security Management, Business Administration, or a related field; Master’s degree preferred.

Experience

• 15-20+ years of relevant experience in security operations, with significant leadership exposure.
• Demonstrated success in managing large, multi-tiered teams within high-pressure, 24/7 environments.
• Experience working with AI-driven security solutions and integrating technology into operational workflows.

Environment

• Hybrid work setting based in Bengaluru, India,
• Fast-paced, dynamic environment requiring high adaptability.
• Involves managing global teams and coordinating across different time zones.
• The role may involve physical presence during crisis situations and high-pressure incident management.