Head of SOC/Monitoring Operations

Job Summary

Experienced and strategic Head of SOC/Monitoring Operations to lead and scale its Security Operations Center (SOC) and global monitoring footprint. This high-visibility leadership role involves overseeing a multi-tiered team of managers, team leads, and operators across 24/7 rotational shifts. The successful candidate will drive operational excellence, foster a high-performance culture, manage complex client and internal relationships, and collaborate closely with product and engineering teams to enhance system reliability and AI integration. The role is critical in ensuring the delivery of high-quality security monitoring services aligned with mission to deliver proactive and intelligent security solutions.

Responsibilities

• Strategic People Leadership & Team Development

  • Build, lead, and mentor a multi-tiered organization of SOC Managers, Team Leads, and Operators across direct and partner Command Centers.
  • Drive a high-performance, accountable culture through continuous coaching, clear career pathways, and skills development.
  • Establish operational standards, refine SOPs, and ensure organizational alignment across 24/7 rotational shifts.

• Operational & Business Execution

  • Serve as the primary operational authority for global monitoring operations, ensuring strict SLA compliance and incident response performance.
  • Define, monitor, and optimize operational metrics and QA frameworks to enhance operator performance.
  • Lead operational reviews, manage escalations, and resolve complex operational challenges to retain key clients.

• Crisis Governance & External Stakeholder Management

  • Command crisis-level incident responses, establishing escalation protocols and coordinating with internal teams, C-suite clients, emergency services, and law enforcement.
  • Manage executive communications during critical incidents, providing timely and professional updates.
  • Lead cross-functional collaboration with partner GSOCs to ensure real-time issue resolution and operational efficiency.

• AI Operations & Technology Integration

  • Collaborate with Product and Engineering teams to translate operational insights into actionable feedback for AI engine.
  • Oversee system reliability, platform issue resolution, and operational improvements to maximize platform uptime.
  • Ensure compliance with data governance, reporting standards, and site assessment documentation.

Qualifications

• Bachelor’s degree in Engineering, Security Management, Business Administration, or a related field; Master’s degree preferred.
• 15-20+ years of overall experience, including 5-8+ years in senior leadership roles managing SOCs, Command Centers, or high-volume 24/7 operational environments.
• Proven experience managing teams of 50+ members across multi-tiered, hybrid, or partner ecosystems.
• Strong leadership skills with a track record of scaling teams, building high-performance cultures, and managing complex operational dynamics.
• Excellent communication skills, capable of engaging with enterprise C-suites, partner executives, emergency responders, and law enforcement.
• Deep operational expertise in establishing SLAs, quality metrics, and continuous process improvements.
• Domain knowledge in physical security operations, surveillance systems, incident response, and AI/automation integration.
• Decisive crisis management skills, maintaining composure and sound judgment under high-pressure scenarios.
• Proactive, self-motivated, with flexibility to adapt to US-centric schedules and staggered shifts.

Preferred Skills

• Prior experience with law enforcement, government agencies, or regulatory bodies.
• Familiarity with computer vision AI technology and security automation tools.
• Strong stakeholder management and negotiation skills.
• Experience in managing international or distributed teams.
• Knowledge of compliance standards related to security and data privacy.

Experience

• 15-20+ years of relevant experience in security operations, with significant leadership exposure.
• Demonstrated success in managing large, multi-tiered teams within high-pressure, 24/7 environments.
• Experience working with AI-driven security solutions and integrating technology into operational workflows.

Environment

• Hybrid work setting based in Bengaluru, India, with 3-4 days in the office and the remainder remote.
• Fast-paced, dynamic environment requiring high adaptability.
• Involves managing global teams and coordinating across different time zones.
• The role may involve physical presence during crisis situations and high-pressure incident management.

Salary

• Competitive salary and equity options (specific figures not provided).

GrowthOpportunities

• Opportunities for professional growth within a rapidly expanding company at the forefront of AI-powered security solutions.
• Potential to influence global security operations and contribute to innovative technological advancements.

Benefits

• Health plans comparable to large SaaS companies.
• Flexible work arrangements.
• Opportunities for continuous learning, growth, and professional development.
• Equity options and competitive compensation packages.