Sales Support Coordinator | Scrabble

Posted on August 7, 2024

Job Description

Role Description: We are seeking a highly motivated and organized Sales Coordinator to join our dynamic sales team. The Sales Coordinator will play a vital role in supporting the sales department by managing various administrative tasks, coordinating sales activities, and providing exceptional customer service. The ideal candidate should have excellent communication skills, strong attention to detail, and the ability to multitask effectively. This position offers an exciting opportunity to contribute to our company's growth and success.   What are the expectations from the role:   • Provide comprehensive administrative support to the sales team, encompassing tasks such as preparing sales reports, presentations, proposals, and maintaining sales documents, contracts, and related materials. • Conduct payment follow-ups' and ensure payment terms are adhered to as per credit policy. • Attend customer queries, any sales queries, and grievances, respond politely, and delight customers by going the extra mile. • Generate sales reports, track activities, and provide regular updates of Kolkata to the Business Head. • Process sales orders accurately and efficiently, coordinating with internal teams to ensure prompt and timely fulfillment and delivery of orders.  • Ensure all files, CRM and ERP are maintained meticulously, cost documents and reports, MIS are up to date in Zoho. • Assist in preparing and distributing sales documentation, ensuring proper organization and storage. • Collaborate with cross-functional teams to support sales initiatives, resolve issues, and enhance communication and collaboration.   Qualification & Experience: • Graduate with 1 to 3 years prior experience as a sales coordinator/sales support executive/Voice process customer service /support roles in any industry. • Should have very good working knowledge of Microsoft Excel, Word with strong follow up skills & customer service orientation. • Ability to work independently and collaboratively within a team. • Prior experience in the industry or product knowledge is a plus.    Compensation & Benefits: • Compensation: As per industry standards & pedigree of candidate. • Medical Insurance: Benefits of group insurance of 3 lakhs for family including parents, spouse, children. • Accidental Insurance: Benefits of 5 lakhs of medical insurance for self, covering 24*7 • Generous leave structure.   Possible Growth path: Sales Support Coordinator > Senior Sales Support Coordinator>Assistant Manager- Sales Support Coordinator > Deputy Manager- Sales Support Coordinator > Manager-Sales Support Coordinator   Hiring Process: • Screening of applicants & initial telephonic call with HR • F2F/Video Interview with Hiring Manager and Head HR • Final round with Founder & CEO • Email communication on final feedback