<p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Key Responsibilities</span></span></span></p> <p>&nbsp;</p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Warehouse Operations</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee daily warehouse functioning, ensuring cleanliness(with the help), organisation &amp; safety.</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Responsible for picking, packing, QC, and dispatching all online orders.</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure proper storage, binning, and stock arrangement for easy retrieval.</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage inward stock &mdash; receiving items, verifying quantities, and updating records.</span></span></span></p> <p>&nbsp;</p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Order Processing &amp; Fulfillment</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Process orders on Shopify and coordinate dispatch through courier partners.</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure accurate and timely order fulfillment, including same-day/next-day dispatch.</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage NDR/RTO cases and coordinate follow-ups to reduce returns.</span></span></span></p> <p>&nbsp;</p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Returns &amp; Reverse Logistics</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle product returns from customers or courier partners.</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Inspect returned items, segregate salable/damaged stock, and update Zoho &amp; Shopify.</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage replacement or refund workflows as per process.</span></span></span></p> <p>&nbsp;</p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Inventory Management</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain accurate inventory records across warehouse, Zoho &amp; Shopify.</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform stock audits (daily cycle counts, weekly checks, monthly audits).</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Make inventory adjustments for damages, returns, or miscounts.</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure real-time stock sync between Zoho and Shopify.</span></span></span></p> <p>&nbsp;</p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Labelling, Tagging &amp; Product Handling</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage barcoding, labelling, tagging, and SKU identification.</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure every SKU is organised and trackable within the warehouse.</span></span></span></p> <p>&nbsp;</p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">PO &amp; PR Creation (Zoho)</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create Purchase Orders (POs) and Purchase Requisitions (PRs) in Zoho.</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain documentation for stock received, shortages, and vendor coordination.</span></span></span></p> <p>&nbsp;</p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Reporting &amp; Documentation</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare monthly inventory and warehouse performance reports.</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain inward/outward registers, reconciliation sheets, and daily dispatch logs.</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide ad-hoc reports as required by management.</span></span></span></p> <p>&nbsp;</p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif"><span lang="EN" style="font-family:Cardo">⸻</span></span></span></span></p> <p>&nbsp;</p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">Requirements</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1&ndash;3 years of warehouse, logistics, or e-commerce operations experience.</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hands-on experience with Shopify and Zoho Inventory/Books preferred.</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of picking, packing, QC and dispatch processes.</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong organisational skills and attention to detail.</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to lift and move packages as required.</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comfort with spreadsheets and basic reporting.</span></span></span></p> <p><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:Arial,sans-serif">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reliable, punctual, and disciplined with warehouse processes.</span></span></span></p> <p>&nbsp;</p>