Application Support lead
Looking for resources who have 8+ years of experience as an Application Support Lead.

· Use postman and troubleshoot API

· Ability to identify the KPIs for business performance.

· Good hands-on experience collecting performance data, analyzing, troubleshooting, and tuning.

· Master new software and tools required to perform technical research analysis for incidents/bugs reported in PROD env.

· Identify process gaps or boundaries and determine improvements/automations to enhance current processes.

· Train new joiners and set expectations clearly on the SOPs/SLAs to be followed.

· Experience in Troubleshooting activities, debugging environmental issues, and ensuring day-to-day support for production.

· Excellence in driving issue resolutions and ensure RCA & CAPA to be documented & tracked till closure within SLA.

· Ensure there is no slippage of SLAs or deviation in SLAs/KPIs.

· Knowledge sharing and educating team members to enable them to contribute to any backlog tasks/suggest any best practices to adopt and follow.

· Strong leadership skills to collaborate with clients and other teams to discuss the challenges/blockers/new requirements to identify root cause and understand possible solutions.

· Excellent analytical skills with the flexibility to adjust to changing work priorities.

· Function well in a team environment while being self-motivated to work effectively without supervision.

· Organize and lead daily personal priorities along with a team of 3-5 members.

Good to have-

· Can Contribute to the development and maintenance of automation tools to reduce the manual work and optimize performance.

· AWS cloud knowledge

· Experience in Monitoring and reporting tools such as Grafana (Preferred), Coralogix, Datadog

· Able to configure alerts, tracing for continuous monitoring on APM tools like ELK, Splunk, any log aggregation tools.

· Experience with Agile and have previous working experience in agile methodology, Kanban, Jira tools.