Senior Implementation Manager Aboutthe company: At WizCommerce, we are revolutionising B2B commerce for manufacturers, wholesalers, and distributors across the USA, India and Canada. Our mission is to empower businesses with innovative technology solutions that drive revenue and foster growth. Recognizing the challenges posed by outdated software and cumbersome offline selling methods, we offer a cutting-edge, AI-powered B2B sales app designed to enhance customer engagement. Our platform allows sales representatives to take orders seamlessly, whether at trade shows, in the field, or online. With our industry’s only AI engine, reps can upsell effectively and automate internal processes, all while enjoying an intuitive and beautifully crafted user interface. Efficiency and user experience go hand in hand in our design philosophy. While B2C e-commerce has rapidly advanced, the B2B sector has often lagged behind, relying on disjointed systems. At WizCommerce, we see a vital opportunity to disrupt this space, bringing the same level of innovation that consumers expect. Our vision is to equip B2B businesses with the tools they need to thrive in a competitive market, streamline operations, and enhance customer interactions. Read more about us: Techcrunch, Forbes & our website. Founders: Divyaanshu Makkar (Co-founder, CEO) Vikas Garg (Co-founder, CCO) Why should you join us? ● Huge Market Size: B2B commerce is just in India and the US. Our two main geos are a 5 Trillion$+ space, waiting to be disrupted. Every start-up has a risk of going to 0, but few have a market large enough to become 100B$+ companies. ● Never-ending exciting opportunities: If you are a person who loves to dig deeper into problems, figure out solutions, take ownership and implement the solution and then chill - this is the right place for you. We are building something that has never been made before ● Customers love us: There are many times when customers have invited us to stay with them to understand their pain points as we have exceeded their expectations in every feature launch, that’s the ownership and quality bar we set here. Job Description: Role: We are looking for a highly skilled and experienced Senior Implementation Manager to lead complex client onboarding and implementation processes for the US market. This role demands a strategic thinker who can manage multiple stakeholders, streamline operations, and ensure a seamless transition from sales to product adoption. You’ll act as a trusted advisor to our clients and a key liaison between internal teams to drive long-term value. Responsibilities: ● Own the end-to-end implementation lifecycle for high-value clients—from kickoff through successful go-live. ● Understand complex client requirements and tailor implementation plans accordingly. ● Collaborate cross-functionally with Sales, Product, Customer Success, and Engineering teams to ensure alignment and accountability. ● Identify potential risks or delays and proactively develop mitigation strategies. ● Conduct in-depth training sessions and workflow consultations for client teams. ● Define and track KPIs to measure success, adoption, and time-to-value. ● Lead continuous improvement initiatives to streamline internal processes and improve the client experience. ● Serve as the voice of the customer to inform product development and new feature prioritization. Requirements: ● Bachelor's degree in Business, Technology, or a related field. ● Minimum 4 years of experience in Implementation, Client Success, or Enterprise Onboarding roles. ● Prior experience handling international clients, preferably US-based. ● Strong understanding of SaaS products and implementation best practices. ● Exceptional project management and organizational skills. ● Excellent communication and stakeholder management capabilities. ● Strong analytical mindset to monitor performance metrics and drive outcomes. ● Ability to work comfortably in a fast-paced, dynamic environment and during US shift hours. Preferred Qualifications: ● Experience working in B2B SaaS or product-based startups. ● Proficiency in tools like Jira, HubSpot, Salesforce, or similar CRM/project tracking tools. ● Prior exposure to integration or API-led implementations is a plus. Compensation: Bestin the industry Location: Bengaluru Website Link: https://www.wizcommerce.com/