Senior ServiceNow Developer

Job Summary

Experienced ServiceNow Developer with extensive hands-on experience on the ServiceNow platform, including Customer Service Management (CSM) and IT Service Management (ITSM) modules. This role requires deep technical expertise in designing, developing, testing, and deploying ServiceNow solutions that align with business goals and enhance operational efficiency.

Responsibilities

• Design, develop, and implement ServiceNow solutions across CSM and ITSM modules.
• Configure and customize Case Management, Tasks, Life Cycle Events, and Activities.
• Develop and maintain ServiceNow applications using App Engine Studio and UI Builder.
• Create and manage Service Catalogs, Order Guides, Record Producers, and advanced workflows.
• Implement and support modules such as Incident, Problem, Change, Knowledge, Release, Request, and Asset Management.
• Build and maintain intuitive self-service portals and dashboards for CSM.
• Configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Scheduled Jobs.
• Integrate and manage Configuration Management Database (CMDB), Discovery, and Mid-Server configurations.
• Leverage Performance Analytics to monitor and optimize system performance.
• Collaborate with cross-functional teams to deliver projects on time and within budget.
• Develop front-end components using HTML, CSS, JavaScript, and server-side applications using JSP, Servlets, and JDBC.

Qualifications

• 5+ years of hands-on experience as a ServiceNow Developer.
• Strong expertise in CSM and ITSM modules.
• Proficient in UI Builder.
• Proficient in ServiceNow scripting, UI customization, and application development.
• Experience with ServiceNow Discovery, CMDB, and Asset Management.
• Experience with App Engine Studio and Flow Designer.
• Solid understanding of web technologies (HTML, CSS, JavaScript) and Java-based backend development.
• Strong analytical, problem-solving, and communication skills.

Preferred Skills

• ServiceNow Certified System Administrator.
• ServiceNow Certified Application Developer.

Experience

7 to 12 years of relevant experience as a ServiceNow Developer.