<div><u><strong><span style="font-size:12px;"><span style="font-family:Calibri,Verdana,Geneva,sans-serif;">What will this role include and why should you be a part of the Factors&rsquo;s Customer Success team? </span></span></strong></u></div> <div><span style="font-size:12px;"><span style="font-family:Calibri,Verdana,Geneva,sans-serif;">● Factors has achieved Product-Market fit and is rapidly scaling. This role will have a high impact on revenue and will help take the company to the next level. </span></span></div> <div><span style="font-size:12px;"><span style="font-family:Calibri,Verdana,Geneva,sans-serif;">● Managing the workload of the team of Customer Success Managers and helping them with handling churn risk accounts and upselling initiatives while keeping the overall revenue target for the business in mind </span></span></div> <div><span style="font-size:12px;"><span style="font-family:Calibri,Verdana,Geneva,sans-serif;">● Understanding customers&rsquo; marketing priorities, operations, and analytics requirements and translating them into effective use of the Factors.AI. Drive product adoption, increase overall retention, and achieve process success for customers. </span></span></div> <div><span style="font-size:12px;"><span style="font-family:Calibri,Verdana,Geneva,sans-serif;">● Develop and maintain a strong rapport with clients &ndash; you will be the primary point of contact. </span></span></div> <div>&nbsp;</div> <div><u><strong><span style="font-size:12px;"><span style="font-family:Calibri,Verdana,Geneva,sans-serif;">Expectations from this role: </span></span></strong></u></div> <div><span style="font-size:12px;"><span style="font-family:Calibri,Verdana,Geneva,sans-serif;">● Solid English communication skills - competent at providing clear and concise guidance through emails or calls with a casual and confident tone. </span></span></div> <div><span style="font-size:12px;"><span style="font-family:Calibri,Verdana,Geneva,sans-serif;">● Ability to scan analysis results/data and determine if something is out of normal. </span></span></div> <div><span style="font-size:12px;"><span style="font-family:Calibri,Verdana,Geneva,sans-serif;">● Strong attention to detail </span></span></div> <div><span style="font-size:12px;"><span style="font-family:Calibri,Verdana,Geneva,sans-serif;">● Experience of 3-4+ years in a related field (preferably leading a Customer Success team in the B2B SaaS space)</span></span></div>