Director - Operations Change Management | Scrabble

Posted on May 5, 2022

Job Description

2.Role: Director – Operations Change Management Type: Replacement Role Reporting to:  Amar Khullar Operation Team Size: 130 Payment Operation team: 4 to 5 people across India, Japan and USA Role spans both the businesses: Consumer (InstaRem) and Enterprise (NIUM) Role Scope: Cross border countries such as Japan, Singapore, Malaysia, Indonesia, India, EU, UK, USA. Will be expanding to Africa soon.    Key Attributes for the Role: (in addition to the JD shared) -  Must have experience in process and System change, incorporate client driven changes (in respect to market), Launch new products with efficient restructuring, liaison with products and tech team. - Must have seen or been a part of business transformation from legacy platform to best practices for smooth operations. - Should have been a part of Automation, Transformation, Reengineering or change management in SMEs or relevant industry ( JP Morgan & CitiCorp Services). - Understands SDLC and can contribute in optimizing the same.   Budget: 40 - 50 Lacs fixed Experience: 10 to 15 years Talent Pool: Banks (shared services), Fintech, Startups (where layoffs are initiated) Location: Mumbai  <div style="text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"> <div dir="ltr"> <div dir="ltr"> <div>We would also request you to review the profiles that were shared earlier wrt OCM role. </div> <div> </div> <div>Role : Director – Operations Change Management Reporting into : SVP, Operations • Job profile : o Operational Change Management – ▪ Design, develop and implement Operations change management strategies and plans ▪ To lead and enable the assessment of the prevailing environment, scoping and definition of change across multiple projects to ensure outcomes and expected benefits are clearly articulated and that agreed work is aligned to the overall project/initiative ▪ To collaborate with project sponsors/stakeholders to ensure the business case for change is clearly defined and documented ▪ To advise on change management strategy, based on situational awareness of the details of the change and the groups being impacted by the change ▪ To lead development of actionable and targeted change management plans ▪ To lead change readiness assessments, evaluate results and ensure findings are presented in a logical and easy-to-understand manner ▪ To provide information and advice to key stakeholders to keep them up to date with progress, issues and developments in the change programme ▪ To ensure change related risk across projects (people, operations, organisational) are within desired levels by managing and leading the identification of risks; highlighting impacts associated with the change, development of mitigation plans; and facilitating informed discussions about change related risks to key stakeholders ▪ To lead the consolidation and dissemination of lessons learnt and best practices in change management ▪ To promote teamwork and collaboration by providing the team with clear direction, objectives, and guidance to enable them to perform their duties responsibly, effectively and efficiently o Project Management Activities – ▪ To ensure timely and high-quality deliverables of the team ▪ To assist with development of detailed teamwork plan and integration of the Change Management plan into the overall project plan ▪ To manage the team to plan and timeline including identification, tracking, reporting, and resolving issues ▪ To work with Operations stakeholders to ensure integration across teams ▪ To provides regular updates to the Operations Leadership team • Candidate profile : o 12 - 16 years of high-quality experience in medium to high complexity change management environment o Possesses knowledge of the process areas being transformed and an understanding of how the process, including supporting system(s), integrates with other processes and initiatives o Adept at learning the business, creating internal partnerships, fostering collaboration, and recommending strategies that fit the Organization / Operations culture and business model _________________________________________________________________________________ 2 o Ability to effectively manage multiple competing priorities with high attention to detail o Ability to work in a fast changing, continuously growing and an agile work environment o Ability to make decisions at the project team level and properly escalate those decisions that cannot be resolved on a timely basis o Strong presentation, verbal, and written communication skills with the ability to articulate complex ideas in easy-to-understand business terms to all levels of management including senior leaders o Possesses strong analytical skills, good listening skills with ability to effectively coach and mentor others; must be able to lead by influence o Exhibits effective team and people management skills o Preferred – knowledge of Payments industry and/or Fintech and/or Cards • No. of direct reportees : 5 • Location : Mumbai (preferred) / Bangalore</div> </div> </div> </div>

Director - Operations Change Management | Scrabble

Posted on May 5, 2022