ServiceNow ATF/DevOps/Test Engineer

Company Overview

Company details not specified.

Job Summary

As a ServiceNow ATF/DevOps/Test Engineer, you will be responsible for implementing and maintaining both automated and manual test strategies within the ServiceNow platform. Your contributions are vital to ensuring quality across various modules such as ITSM (IT Service Management), CSM (Customer Service Management), HRSD (Human Resources Service Delivery), and custom applications by leveraging the Automated Test Framework (ATF) and developing DevOps pipelines.

Responsibilities

• Testing Strategy and Execution

  • Design, develop, and execute ATF test cases for regression, functional, and integration testing.
  • Define test plans, test cases, and test data for ServiceNow stories and releases.
  • Perform end-to-end testing (manual and automated) across modules like ITSM, SPM, ITOM, HRSD, and CSM.
  • Own test execution during major upgrades, patch cycles, and cloning activities.

• DevOps & CI/CD Integration

  • Integrate ATF into DevOps pipelines using tools like Jenkins, GitLab, or Azure DevOps.
  • Automate testing workflows and enforce validation gates during deployments.
  • Collaborate with developers and platform engineers to establish quality gates and ensure adequate test coverage.

• Platform Health & Release Readiness

  • Run platform health checks via instance scans and proactively monitor test failures.
  • Support pre-production readiness checks before upgrades or releases.
  • Maintain test suites for out-of-the-box (OOB) and custom applications aligned with major release cycles.

• Documentation & Reporting

  • Maintain testing dashboards and key performance indicators (KPIs) using ServiceNow Performance Analytics (PA) or integrated Business Intelligence (BI) tools.
  • Provide clear defect reports, root cause analyses, and re-testing summaries.
  • Create reusable test templates and establish test documentation standards for the Quality Assurance (QA) team.

• Test Data & Security Validation

  • Manage and sanitize test data in lower environments.
  • Validate Access Control Lists (ACLs), user role testing, impersonation tests, and compliance scenarios.

Qualifications

• Experience: 5–8 years, with a minimum of 2+ years of experience in ServiceNow Testing, ATF, or DevOps pipeline exposure.

• Educational Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Advanced certifications or testing-related courses preferred.

• Certifications:

  • Mandatory: ServiceNow Certified System Administrator (CSA).
  • Preferred:
    • ATF training or hands-on expertise.
    • ISTQB Certified Tester (Foundation or Advanced).
    • Exposure to CI/CD Tools (Jenkins, Git, Azure DevOps).
    • Agile or Scrum certification.

• Technical Skills Required:

  • JavaScript / Glide scripting knowledge.
  • Proficient with ATF and Flow Designer for test preparation and automation.
  • Knowledge of Git, Jenkins, GitHub Actions, Azure Pipelines, or similar tools.
  • Familiarity with REST APIs for integration test validation.
  • Experience with test management tools such as XRay, Zephyr, or ALM (bonus).

Preferred Skills

• Experience testing in multi-instance or multi-vendor environments (SIAM).
• Basic knowledge of platform upgrades, cloning strategies, and rollback validations.
• Exposure to testing mobile form validations.
• Understanding of platform governance and test automation best practices.

Experience

5–8 years of relevant experience, with at least 2 years specifically in ServiceNow testing, Automated Test Framework (ATF), or exposure to DevOps pipelines.

Environment

Work setting, location (remote, in-office, hybrid), and any physical or environmental conditions not specified.

Salary

Salary information not specified.

Growth Opportunities

Potential career advancement opportunities within the company not specified.

Benefits

Offered benefits such as insurance, paid leave, work policies, etc. not specified.