Program Manager – Paid Account Management

Company Overview

New Trends Commerce Private Limited is a Poddar Group Company with investment from Amazon. Our vision is to be the most trusted go-to-market partner for businesses, empowering them to establish and grow their digital ventures efficiently and cost-effectively. We achieve this through a customer-focused approach, sales expertise, a high-performance culture, and tech-powered sales strategies. Our offerings include end-to-end go-to-market solutions, including identifying the right customer segments, utilizing data-driven sales strategies, providing sales training and automation, ensuring on-ground execution, and fostering client retention.

Job Summary

The Program Manager for Paid Account Management will be the operational backbone of a new initiative aimed at helping sellers launch, grow, and scale their online businesses. This role is critical to the smooth functioning of the program, overseeing various initiatives, processes, vendor relationships, and cross-functional coordination, ultimately contributing to the business's growth.

Responsibilities

• Own critical program initiatives end-to-end, establishing mechanisms, processes, and governance to ensure smooth operations as the business scales.
• Manage work orders, contracts, and vendor relationships involving seller agreements, vendor contracts, Service Level Agreements (SLAs), commercials, and performance reviews.
• Identify, evaluate, and drive the adoption of tools such as Customer Relationship Management (CRM) systems and account management platforms — from requirements gathering to rollout.
• Collaborate with finance, legal, HR, and administration to prevent business blockages, share responsibility for timely invoicing, payment tracking, and reconciliation.
• Elevate seller experience by partnering with team leads and the Business Head to enhance Net Promoter Score (NPS) while institutionalizing Standard Operating Procedures (SOPs) and process standards.
• Partner with the Business Analyst to maintain the program's operating rhythm, including reviews, action tracking, and metrics course-correction.
• Act as the point of escalation for program and operational issues, conducting deep dives to recommend and devise solutions in collaboration with the Business Head.
• Establish partnerships with industry partners and enablers alongside the Business Head.

Qualifications

• Experience: 4–10 years of program management experience; preferably in the e-commerce, retail, or internet industry.
• Education: Bachelor's degree is mandatory; a Master’s degree is preferred.
• Technical Skills: Strong proficiency in Excel and analytical skills.
• Communication Skills: Excellent written, oral, and presentation skills.
• Stakeholder Management: Proven ability to manage internal and external stakeholders and drive cross-functional execution.

Preferred Skills

• Familiarity with data analytics tools and reporting software.
• Understanding of the e-commerce landscape and digital marketing strategies.

Experience

• 4 to 10 years of relevant experience in program management, preferably within the e-commerce, retail, or internet sectors.

Environment

• Work location: Noida, in-office setting.

Salary

• Salary details are not specified.

Growth Opportunities

• Opportunities for career advancement within the organization as the Paid Account Management program scales.

Benefits

• Information regarding benefits offered is not provided.