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Company overview details technical and application support to users by identifying, diagnosing, and resolving
issues.
• Handle incident management, ensuring timely resolution within SLAs.
• Troubleshoot issues related to SQL queries, data discrepancies, and reporting tools.
• Collaborate with developers, QA, and business teams for effective issue resolution and process
improvement.
• Document issue resolutions, troubleshooting steps, and FAQs for knowledge management.
• Monitor and maintain application health checks, jobs, and integrations.
• Escalate unresolved issues to the appropriate teams while ensuring regular updates to
stakeholders.
• Participate in root cause analysis (RCA) and provide recommendations to prevent recurrence.
Required Skills & Experience
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3 – 5 years of experience in application or technical support roles.
• Strong knowledge of SQL, with ability to write and troubleshoot queries.
• Experience with ITSM tools for ticketing and incident management.
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills to interact with end-users and stakeholders.
• Ability to multi-task and prioritize in a fast-paced environment.
Preferred Qualifications
• Exposure to SSRS or reporting tools for basic report troubleshooting.
• Experience in financial services, healthcare, or enterprise applications support.
• Knowledge of ITIL frameworks and practices.
• Familiarity with scripting languages like PowerShell or Python for automation.not provided.
The job summary detailing the purpose and expectations of the role is not provided.
Estimated salary range is not provided.
Potential career advancement opportunities within the company are not provided.