Manager – Talent Acquisition & Business Partner
Company Overview
Creme Castle is a rapidly expanding dessert and cakes brand based in Delhi NCR, renowned for transforming desserts into memorable experiences. With a strong presence of over 4,000 orders daily via Zomato and Swiggy, and plans to expand into Bangalore and Hyderabad, Creme Castle is at an exciting growth juncture. The company operates dark stores, spoke kitchens, and upcoming stores, emphasizing innovation and quality in the F&B, QSR, and hospitality sectors. The culture is dynamic, fast-paced, and growth-oriented, with a focus on building a robust People function to support expansion.
Job Summary
The Manager – Talent Acquisition & Business Partner will lead the end-to-end recruitment process, building and scaling Creme Castle’s hiring engine to support rapid growth across multiple locations. This role involves strategic sourcing, stakeholder management, process governance, employer branding, and candidate experience enhancement. The successful candidate will work closely with leadership, hiring managers, and the HR team to develop pipelines, improve hiring metrics, and establish a sustainable talent acquisition framework that aligns with the company's expansion plans.
Responsibilities
- Own the full lifecycle of recruitment for frontline, kitchen, operations, corporate, specialist, and senior roles, from requisition to onboarding.
- Develop and execute volume and frontline hiring strategies through drives, walk-ins, referrals, community sourcing, local partners, and talent pools.
- Lead corporate and senior hiring efforts, including defining requirements, engaging passive candidates, managing assessments, negotiations, and closures.
- Design and implement sourcing strategies that prioritize direct sourcing channels over agency reliance, utilizing LinkedIn, portals, referrals, social media, campus channels, and local networks.
- Build talent pipelines and mapping for critical, leadership, and frontline roles, especially in new cities and multi-location setups.
- Manage stakeholder relationships by aligning requirements, setting expectations, providing feedback, and advising on talent market trends and compensation.
- Establish governance and process standards for requisitions, interviews, approvals, offers, and documentation, ensuring speed and control.
- Own recruitment analytics and MIS dashboards to monitor funnel metrics, time-to-fill, source effectiveness, offer-to-join ratios, and other KPIs, and act on insights.
- Shape employer branding initiatives including EVP, careers content, employee stories, hiring campaigns, and referral programs to attract top talent.
- Ensure a positive candidate experience through transparent communication, professional interviews, timely feedback, and smooth onboarding.
- Manage pre-joining engagement, documentation, and Day-1 coordination, ensuring a seamless transition to HR operations.
- Address recruitment-related ER issues, escalating grievances and disciplinary matters appropriately.
- Build and manage a lean partner and agency network, negotiating terms, monitoring quality, and reducing dependency.
Qualifications
- 5–8 years of end-to-end Talent Acquisition experience in high-growth organizations.
- Proven expertise in volume/frontline and corporate hiring across multiple locations.
- Strong network within the F&B, QSR, or Hospitality sectors.
- Demonstrated success in direct sourcing and reducing agency dependence.
- Experience in setting up ATS, dashboards, and referral programs.
- Skilled in candidate engagement, negotiation, and closing.
- Ability to manage multiple senior stakeholders confidently.
- Experience in multi-city hiring, new city launches, and building talent pipelines.
- Educational qualifications: Bachelor’s degree in relevant fields; additional certifications in HR or Talent Acquisition are a plus.
Preferred Skills
- Employer branding and EVP development experience.
- Strong data-driven approach to recruitment metrics.
- Experience with recruitment in fast-paced, multi-location environments.
- Ability to influence and build relationships at all levels.
- Hands-on experience with recruitment tools, ATS, and MIS dashboards.
- Entrepreneurial mindset with a builder’s approach to creating scalable processes.
Experience
- 5 to 8 years of relevant experience in talent acquisition, preferably within high-growth F&B, QSR, or hospitality companies.
- Experience managing multi-location hiring and new city launches.
- Proven track record of building recruitment processes from scratch or significantly scaling existing ones.
Environment
- The role is based in Noida / NCR, with a hybrid work environment.
- The work involves fast-paced, high-growth settings with multiple stakeholders.
- The candidate should be comfortable working in a dynamic, target-driven environment with frequent deadlines.
- The role may require travel to different locations for sourcing and stakeholder engagement.
Salary
Not specified.
GrowthOpportunities
- Opportunity to shape the talent acquisition function at a rapidly expanding brand.
- Potential to move into senior HR leadership roles.
- Involvement in strategic expansion projects and new city launches.
- Influence over employer branding and organizational culture development.
Benefits
