Customer Success Manager | Scrabble
Posted on April 21, 2025
Job Description
What will this role include and why should you be a part of the Factors’s Customer Success team?
● Factors has achieved Product-Market fit and is rapidly scaling. This role will have a high impact on revenue and will help take the company to the next level.
● Managing the workload of the team of Customer Success Managers and helping them with handling churn risk accounts and upselling initiatives while keeping the overall revenue target for the business in mind
● Understanding customers’ marketing priorities, operations, and analytics requirements and translating them into effective use of the Factors.AI. Drive product adoption, increase overall retention, and achieve process success for customers.
● Develop and maintain a strong rapport with clients – you will be the primary point of contact.
Expectations from this role:
● Solid English communication skills - competent at providing clear and concise guidance through emails or calls with a casual and confident tone.
● Ability to scan analysis results/data and determine if something is out of normal.
● Strong attention to detail
● Experience of 3-4+ years in a related field (preferably leading a Customer Success team in the B2B SaaS space)