Customer Success Manager | Scrabble
Posted on April 8, 2023
Job Description
<div>This role offers the opportunity to be a part of QubeHealth’s Team that’s focused on capturing logos for the amazing ‘QubeCredit’ Product to solve a huge problem in India (Out of Pocket Expense on Account of Healthcare = USD 70 Bn)</div>
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<div>If you have 2 - 7 years of experience in Customer Success / Account Relationship Management or Key Account Management, then you should NOT miss this opportunity.</div>
<div>You get to help ESTABLISH the following TWO Things:</div>
<div>1. Customer Success as a function</div>
<div>2. Process to ensure high customer satisfaction and retention</div>
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<div>You also get to:</div>
<div>1. BUILD the Customer Success journey of the first Enterprise Customers</div>
<div>2. WORK DIRECTLY with QubeHealth’s President (National Sales ) on developing the post-sale cadence and the Customer Success team Key</div>
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<div>Responsibilities:</div>
<div>• Manage and build relationships with customers post the first sale by the Account Executive</div>
<div>• Maintain regular, planned interaction mapped customers to ensure product success.</div>
<div>• Communicate with internal and external stakeholders to ensure smooth onboarding and usage.</div>
<div>• Build deeper relationships by adding more products to the client’s usage portfolio.</div>
<div>• Be the voice of the customer to articulate feedback clearly to internal teams such as Marketing, Account Management, and Product</div>
<div>• Identify new opportunities in the market and communicate internally to help develop newer offerings</div>
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<div>. Who should apply :</div>
<div>• 2 - 5 years in a Customer Success, Account Management role in a B2B space - preferably in SaaS / Software, Corporate Insurance or Hospitality</div>
<div>• Genuine Customer Empathy and strong time management skills</div>
<div>• Ability to communicate effectively with a wide range of stakeholders</div>
<div>• Familiarity with G Suite and Microsoft Excel</div>
<div>• Fluency in English, Hindi and other regional languages</div>
<div>• Excited to travel, meet new people and build and grow relationship</div>