Assistant Manager – Warehouse Operations

Company Overview

Not specified.

Job Summary

The Assistant Manager – Warehouse Operations is responsible for overseeing end-to-end warehouse performance, ensuring seamless coordination with third-party logistics (3PL) partners, maintaining inventory accuracy, and managing inbound/outbound processes. This role plays a critical part in achieving key operational objectives, driving process improvements, and ensuring SLA adherence across all warehouse touchpoints. The incumbent operates with a process-first, metric-driven, and ownership mindset to optimize speed, accuracy, and efficiency in warehouse operations.

Responsibilities

• Order Fulfilment & SLA Adherence

  • Own end-to-end coordination with 3PL/warehouse partners to ensure 99.9%+ SLA adherence on order dispatch.
  • Track daily order release, picking, packing, and dispatch timelines; escalate and resolve bottlenecks proactively.
  • Drive B2B order dispatch adherence, including cut-off compliance, priority routing, and marketplace/channel SLA commitments.
  • Build and monitor dashboards for real-time fulfilment health, ensuring data accuracy and leadership readiness.

• Inward & Goods Receipt Note (GRN) Operations

  • Own Inward Turnaround Time (TAT) and GRN TAT from ASN receipt to stock availability on Warehouse Management System (WMS).
  • Ensure vendor shipments are received, counted, and GRN-ed within defined SLAs.
  • Identify and resolve inward discrepancies such as quantity shortages, quality rejections, and mismatches in coordination with vendors and warehouse teams.
  • Drive process improvements to reduce inward processing time and error rates.

• Return to Origin (RTO) & Return to Vendor (RTV) Operations

  • Own RTO and RTV putaway accuracy and TAT.
  • Ensure returned units are received, inspected, graded, and put away within timelines.
  • Coordinate between logistics partners and warehouse teams to close RTO loops without inventory leakage.
  • Monitor RTV workflows for accurate vendor credit reconciliation and timely stock disposition.

• Inventory Management & Cycle Count

  • Own monthly inventory variance tracking through systematic cycle counts.
  • Design and execute cycle count schedules, ensuring 100% coverage of high-velocity and high-value inventory.
  • Investigate root causes of shrinkage, variances, and mismatches; implement corrective actions.
  • Maintain inventory accuracy benchmarks and publish monthly variance reports to leadership.

• Systems & Integrations

  • Act as Single Point of Contact (SPOC) for warehouse system integrations, including WMS (e.g., Unicommerce, EasyEcom, Increff) and Order Management Systems (e.g., Shopify, Magento).
  • Ensure configuration accuracy, escalate system issues, and coordinate with technical teams for resolution.
  • Drive WMS hygiene, including location mapping, bin accuracy, cycle count workflows, and exception handling.

• Warehouse Partner Governance

  • Conduct performance reviews with 3PL partners regularly.
  • Define and track improvement plans for underperforming partners; analyze root causes of SLA breaches.
  • Oversee adherence to Standard Operating Procedures (SOPs) for picking, packing, dispatch, and returns.
  • Monitor labor utilization, slot adherence, and dock scheduling at partner warehouses.

• B2B Operations & Trade Fulfilment

  • Oversee B2B order processing workflows, including bulk dispatch, routing, and invoice generation.
  • Track marketplace/channel order timelines to prevent dispatch SLA breaches.
  • Coordinate with sales and distribution teams on order priorities and stock availability.

• Finance & Reconciliation

  • Oversee 3PL billing verification and invoice reconciliation.
  • Track credit notes related to inventory shortages, GRN discrepancies, and return disputes.
  • Ensure quarterly ledger reconciliation with warehouse partners.

Qualifications

• 4 to 6 years of experience in Warehouse Operations, Supply Chain, or E-commerce Operations, preferably in D2C or FMCG sectors.
• Strong hands-on experience managing 3PL partners and executing warehouse SOPs.
• High proficiency with data analysis, dashboards, cycle count analysis, variance root cause analysis, and metric-driven decision-making.
• Experience working with WMS platforms such as Unicommerce, EasyEcom, Increff, or similar.
• Proven ability to drive accountability and performance with external partners without direct authority.
• Excellent coordination skills balancing ground-level execution with process improvement and reporting.
• Educational qualifications: Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related fields.

Preferred Skills

• Experience with OMS platforms such as Shopify or Magento.
• Knowledge of system integrations and troubleshooting.
• Strong analytical skills and familiarity with inventory management tools.
• Ability to lead cross-functional teams and manage stakeholder expectations.
• Proactive problem-solving and escalation management skills.

Experience

• 4 to 6 years of relevant experience in warehouse operations, supply chain, or e-commerce logistics.
• Demonstrated success in managing third-party logistics, inventory accuracy, and process improvements.

Environment

• The role involves working in a hybrid environment with in-office and warehouse site visits.
• The position requires active coordination with external partners and internal teams.
• The work setting is fast-paced, requiring attention to detail, process adherence, and proactive problem resolution.

Salary

Not specified.

Growth Opportunities

Not specified.

Benefits

Not specified.