<h1>Head of Buyer</h1> <p>Job Description: Head of Buyer - SaasPay</p> <p>SaasPay, a leading B2B fintech company, is seeking a dynamic and experienced Head of Buyer to join our team. If you have a passion for building strong relationships, maximizing customer wallet share, understanding financial pain points, and coordinating with internal teams, we want to hear from you!</p> <p>Key Objective: As the Head of Buyer, your primary objective will be to build rapport and activate end customers. You will lead cross-selling and upselling efforts to maximize the wallet share of customers. Additionally, you will focus on understanding key financial pain points and coordinating with credit and customer experience teams to streamline processes and ensure a seamless customer journey.</p> <p>Responsibilities:</p> <ol> <li>Relationship Building: Build strong rapport and relationships with end customers, understanding their needs, and positioning SaasPay as a trusted partner in their financial operations.</li> <li>Cross-Sell and Upsell: Lead cross-selling and upselling initiatives to maximize the wallet share of existing customers. Identify opportunities for additional SaasPay products and services that align with customer needs and drive revenue growth.</li> <li>Financial Pain Points: Gain a deep understanding of key financial pain points experienced by customers in the B2B fintech industry. Utilize this knowledge to offer tailored solutions that address their specific pain points and improve their financial operations.</li> <li>Coordination with Internal Teams: Collaborate closely with credit and customer experience teams to ensure a smooth and efficient customer journey. Coordinate efforts to complete processes such as credit assessment, onboarding, and ongoing support, ensuring a positive customer experience.</li> <li>Market Insights: Stay up-to-date with industry trends, market developments, and competitor activities. Use this knowledge to inform strategy, identify new business opportunities, and ensure SaasPay remains competitive in the market.</li> </ol> <p>Requirements:</p> <ol> <li>Relationship Management: Proven experience in building and nurturing customer relationships, with a track record of driving customer activation and engagement.</li> <li>Cross-Selling and Upselling: Strong expertise in cross-selling and upselling strategies, with the ability to identify and capitalize on opportunities to increase customer wallet share.</li> <li>Financial Acumen: Solid understanding of financial pain points in the B2B fintech industry, with the ability to analyze customer needs and provide tailored solutions.</li> <li>Collaboration and Coordination: Excellent interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and coordinate efforts to deliver a seamless customer experience.</li> <li>Customer-Centric Approach: A deep commitment to understanding and addressing customer needs, with a focus on providing exceptional service and value.</li> <li>Finance or Fintech Experience (Preferred): Previous experience in the finance or fintech industry is a plus, providing a deeper understanding of the sector and its specific requirements.</li> </ol> <p>Join SaasPay and be part of a dynamic team shaping the future of B2B fintech. If you are a motivated and experienced professional with a passion for building strong customer relationships, maximizing wallet share, and improving financial operations, apply now! Help us drive customer activation and deliver exceptional value to our clients.</p>