CS – Solutions & Onboarding Specialist
Location: Pune / Bengaluru | Experience: 2–5 years | Team: Client Success
About DeltaX
DeltaX is a data-driven digital advertising platform built for agencies and advertisers to optimally buy, track, attribute and report ad campaigns across search, social media, display RTB, mobile, video and other media channels. Founded in 2012, DeltaX is a pioneer in the advertising technology industry. It leverages deep learning to break down complex data sets so digital marketers and advertisers can understand consumer behaviour, frame better outreach strategies and get the best out of their digital media investments. DeltaX works with 1,000+ advertisers and has teams in Singapore, Bengaluru, Pune and New York.
About the Role
We're looking for a proactive, client-focused professional to own the client journey on our SaaS advertising platform — from the first product demo through onboarding, adoption and ongoing account management. You will work closely with Sales, Client Success, Product and Support teams across India and Singapore, translating client needs into platform solutions and making sure every new account goes live smoothly and sees value fast.
Key Responsibilities
- Conduct product demos and solution walkthroughs for prospects and new clients, tailored to their channels, workflows and goals
- Own client onboarding end-to-end: kickoff, account and platform setup, training, and go-live
- Understand client objectives and map them to the right DeltaX modules and configurations to drive product adoption and value
- Manage ongoing account relationships through regular check-ins and business reviews
- Identify opportunities to improve client experience, reduce churn and support account growth
- Troubleshoot client issues and coordinate with internal teams for timely resolution
- Gather client feedback and share insights with Product and Client Success teams
- Maintain clear visibility on client requirements, issues, actions and follow-ups; proactively flag risks and blockers
- Build and improve onboarding playbooks, demo scripts and training material
What You'll Need
- 2–5 years of experience in Client Success, Onboarding, Implementation, Solutions or Account Management
- Experience in a SaaS, product-based, AdTech or MarTech company
- Confidence running product demos and training sessions for client teams
- Proven experience owning client relationships end-to-end, with a strong understanding of onboarding, adoption and retention
- Excellent written and verbal communication; comfortable working with clients across markets and time zones
- Strong problem-solving and stakeholder management skills; able to manage multiple accounts and priorities at once
- Familiarity with CRM / Client Success tools such as HubSpot, Salesforce, Zendesk or Notion
- Understanding of digital marketing, advertising, AdTech or MarTech is an added advantage
